GOALS Program Director

The Family Tree, Inc.; Aurora (CO); On-site; USD 110,000 - 170,000; Full time

Job summary

Family Tree leads GOALS, a 24/7 residential shelter program. The Program Director oversees day-to-day operations, staffing, and service delivery, ensuring safety and a welcoming environment for families facing homelessness.

You’ll align practices with contracts and program standards while guiding staff and collaborating with senior leadership. You will supervise frontline staff, manage schedules, respond to crises, and promote trauma-informed, client-centered care.

Qualifications

• Experience working with families experiencing homelessness or other significant barriers.
• Experience supervising staff in a residential, shelter, human services, or related environment.
• Knowledge of trauma-informed and strengths-based practices.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.
• Ability to respond calmly and effectively to crises.
• Strong relationship-building and conflict-resolution skills.
• Commitment to client dignity, equity, inclusion, and culturally responsive practice.
• Ability to work evenings, weekends, holidays, and participate in an on-call rotation.

Responsibilities

• Manage daily GOALS program operations and ensure effective service delivery.
• Support consistency across GOALS residential locations and program activities.
• Ensure program practices align with established policies, procedures, safety standards, and contractual expectations.
• Monitor the residential environment and address operational concerns.
• Identify program barriers and bring recommendations to the Vice President of Homelessness Programs.
• Support coordination and integration with other Family Tree services.
• Develop and maintain schedules for GOALS staff and relief coverage.
• Monitor staffing levels and respond to coverage needs.
• Respond to staff call-outs and unexpected staffing needs.
• Participate in recruitment, onboarding, and training of new staff.
• Ensure staff have the information and resources needed to perform their roles effectively.
• Provide direct supervision, coaching, and support to assigned staff.
• Conduct regular supervision and performance check-ins.
• Address staff performance and workplace concerns.
• Support staff accountability, professional development, and continuous improvement.
• Foster a team culture grounded in collaboration, communication, respect, and accountability.
• Provide leadership and support during complex or high-acuity situations.
• Respond to immediate client concerns and assist staff with complex client situations.
• Promote a safe, respectful, and trauma-informed residential environment.
• Ensure program expectations are communicated clearly and applied consistently.
• Support staff in crisis response, conflict resolution, and problem solving.
• Promote client dignity, choice, and equitable treatment.
• Ensure staff understand and follow required documentation processes.
• Monitor completion of operational documentation and required workflows.
• Support file reviews, case reviews, and quality assurance processes.
• Identify documentation concerns and coordinate with the Residential Programs Administrator for resolution.
• Help ensure program procedures are implemented consistently across GOALS locations.
• Coordinate the integration of interns and volunteers into GOALS operations.
• Ensure interns and volunteers receive appropriately orientation, supervision, and guidance.
• Ensure adherence to confidentiality, boundaries, safety, and program expectations.
• Coordinate with Family Tree's Gifts and Community Support Team regarding volunteer and internship activities.
• Participate in the Residential Services on-call rotation.
• Respond to after-hours staffing, client, operational, and safety concerns.
• Provide appropriate leadership and decision-making during emergencies.
• Communicate significant events and follow-up needs to the Vice President of Homelessness Programs.
• Communicate routinely with the Vice President of Homelessness Programs regarding program performance, staffing, client concerns, and operational issues.
• Partner with the Residential Programs Administrator regarding data, reporting, documentation, and compliance.
• Collaborate with staff across locations to promote consistency and shared practices.
• Maintain collaborative relationships with clients, staff, community partners, interns, and volunteers.
• Support Family Tree's commitment to diversity, equity, inclusion, and client dignity.

Skills

Homelessness experience

Staff supervision

Trauma-informed approach

Organization

Communication

Crisis response

Conflict resolution

Diversity equity inclusion

On-call availability

Tools

HMIS

Salesforce

Job description

Description

Organization Overview

The mission of Family Tree is to partner with all people to prevent and overcome the interconnected issues of child abuse, domestic violence and homelessness to promote safety, healing and stability across generations.

Family Tree is committed to empowering change and transforming the lives of vulnerable populations in our community. We are committed to investing in our team, valuing diverse and marginalized voices, and promoting inclusion and equity.

Residential Services

Family Tree's GOALS is a family residential shelter serving households that are currently homeless or at risk of homelessness. The program provides a safe and supportive environment, case management, and basic needs through a multigenerational and trauma-informed approach. GOALS operates 24/7.

Job Summary

The GOALS Program Director is responsible for the day-to-day operations and management of GOALS. The Director provides direct leadership and supervision to residential staff, ensures effective staffing and service delivery, supports a safe and welcoming environment, and responds to immediate client and staff needs. The Director works closely with the Vice President of Homelessness Programs and Residential Data and Grants Manager to ensure that GOALS operates consistently with Family Tree policies, contractual requirements, program standards, and the organization's mission and values.

Essential Duties And Responsibilities

Program Operations

• Manage daily GOALS program operations and ensure effective service delivery.
• Support consistency across GOALS residential locations and program activities.
• Ensure program practices align with established policies, procedures, safety standards, and contractual expectations.
• Monitor the residential environment and address operational concerns.
• Identify program barriers and bring recommendations to the Vice President of Homelessness Programs.
• Support coordination and integration with other Family Tree services.

Staffing and Scheduling

• Develop and maintain schedules for GOALS staff and relief coverage.
• Monitor staffing levels and respond to coverage needs.
• Respond to staff call-outs and unexpected staffing needs.
• Participate in recruitment, onboarding, and training of new staff.
• Ensure staff have the information and resources needed to perform their roles effectively.

Staff Supervision and Leadership

• Provide direct supervision, coaching, and support to assigned staff.
• Conduct regular supervision and performance check-ins.
• Address staff performance and workplace concerns.
• Support staff accountability, professional development, and continuous improvement.
• Foster a team culture grounded in collaboration, communication, respect, and accountability.
• Provide leadership and support during complex or high-acuity situations.

Client Support and Problem Solving

• Respond to immediate client concerns and assist staff with complex client situations.
• Promote a safe, respectful, and trauma-informed residential environment.
• Ensure program expectations are communicated clearly and applied consistently.
• Support staff in crisis response, conflict resolution, and problem solving.
• Promote client dignity, choice, and equitable treatment.

Documentation and Workflow

• Ensure staff understand and follow required documentation processes.
• Monitor completion of operational documentation and required workflows.
• Support file reviews, case reviews, and quality assurance processes.
• Identify documentation concerns and coordinate with the Residential Programs Administrator for resolution.
• Help ensure program procedures are implemented consistently across GOALS locations.

Intern and Volunteer Management

• Coordinate the integration of interns and volunteers into GOALS operations.
• Ensure interns and volunteers receive appropriately orientation, supervision, and guidance.
• Ensure adherence to confidentiality, boundaries, safety, and program expectations.
• Coordinate with Family Tree's Gifts and Community Support Team regarding volunteer and internship activities.

On-Call Responsibilities

• Participate in the Residential Services on-call rotation.
• Respond to after-hours staffing, client, operational, and safety concerns.
• Provide appropriate leadership and decision-making during emergencies.
• Communicate significant events and follow-up needs to the Vice President of Homelessness Programs.

Leadership and Collaboration

• Communicate routinely with the Vice President of Homelessness Programs regarding program performance, staffing, client concerns, and operational issues.
• Partner with the Residential Programs Administrator regarding data, reporting, documentation, and compliance.
• Collaborate with staff across locations to promote consistency and shared practices.
• Maintain collaborative relationships with clients, staff, community partners, interns, and volunteers.
• Support Family Tree's commitment to diversity, equity, inclusion, and client dignity.

Qualifications

Qualifications And Competencies

• Experience working with families experiencing homelessness or other significant barriers.
• Experience supervising staff in a residential, shelter, human services, or related environment.
• Knowledge of trauma-informed and strengths-based practices.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.
• Ability to respond calmly and effectively to crises.
• Strong relationship-building and conflict-resolution skills.
• Commitment to client dignity, equity, inclusion, and culturally responsive practice.
• Ability to work evenings, weekends, holidays, and participate in an on-call rotation.

Preferred Experience

• Experience in homelessness services, emergency shelter, transitional housing, or residential services.
• Experience working with HMIS, Salesforce or related databases.
• Familiarity with 2Gen models, domestic violence-informed services, or related approaches.
• Bilingual English/Spanish skills.

Family Tree is committed to building a workplace where inclusion is not only valued, but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro‑diversity, disability, age, or veteran status, or any other non‑merit based or legally protected grounds.

Family Tree is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process.