Director of Operations

Tires Easy; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

Tires Easy is seeking a Director of Operations to own the end-to-end order fulfillment from supplier transmission to doorstep delivery. Reporting to the COO, you will lead the Operations team, drive supplier performance, and guide cross-functional initiatives that scale our fast-growing business.

This role requires a hands-on leader who can build new processes, apply AI and automation to reduce manual work, and shift the team from reactive firefighting to proactive risk management.

Qualifications

• 8+ years in operations management with 3+ years of people leadership.
• Experience owning supplier/logistics/fulfillment relationships at scale.
• Startup or fast-growing environment experience preferred.
• Strong problem solving and proactive risk management.
• Analytical mindset with data-driven decision making.
• Excellent communication skills across teams.
• Bachelor’s degree required.

Responsibilities

• Own end-to-end order fulfillment performance and timeliness.
• Lead Ops teams and set priorities across pods.
• Drive process improvements and automation initiatives with AI.
• Collaborate with COO and leaders on strategic projects.
• Identify and mitigate risks across the order lifecycle.
• Communicate with internal/external stakeholders for alignment.

Skills

Operations leadership

People management

Analytical mindset

Data-driven decisions

Supplier relations

Education

Bachelor's degree

Tools

Google Workspace

Data reporting tools

Job description

Job Title: Director of Operations

A bit about us

Tires Easy ships 10,000+ tires a day across the United States. We are not a tire company that decided to try AI. We are a group of investors and operators who looked at the $60 billion replacement tire market, saw decades of accumulated technical debt and zero AI adoption, and deliberately bought in to build something different.
That thesis has been right. The business is growing fast. The team we’ve assembled has backgrounds in private equity, consulting, hedge funds, and healthcare — not tire retail. Everyone here joined because they believed in the same vision: that the highest-leverage AI opportunity isn’t at the frontier labs. It’s in the massive, unglamorous industries that have never been touched.

Summary

Reporting to the COO, the Director of Operations owns the end-to-end order fulfillment experience - from the moment an order is transmitted to a supplier through delivery at the customer’s door, and leads the Operations team responsible for supplier performance and order execution. Beyond running the day-to-day, this person will take on special projects and cross-functional strategic initiatives alongside the COO, moving the organization from reactive problem-solving to proactive risk management and identifying where automation and AI can remove manual work.

We are looking for someone with the right balance of people leadership and strategic execution. The right person will be a self-starter with a bias for action, comfortable managing managers while also rolling up their sleeves on cross-functional projects, and will have a track record for building new processes from the ground up and getting things done.

The culture is startup-paced and intellectually honest. We work hard, wedebate ideas at the whiteboard and make decisions the same day. If you want a slow-moving environmentwith lots of process, this isn’t it. If you want to build something real, fast, with people who are just asbought in as you are — this is exactly it

Essential Duties and Responsibilities

• Owns the health of order transmission to suppliers and manages supplier performance, driving accountability for on-time processing and shipping.
• Manages carrier relationships and in-transit performance, owning the shipping claims process end-to-end.
• Owns the returns-to-supplier workflow (RMA retrieval and tracking), coordinating with the Sr. Ops Program Manager and Returns Center Manager on the physical handoff
• Manages the People & Ops Managers and the Program & Analytics Manager, setting priorities and holding the team accountable for performance and coaching across both Ops pods.
• Leads special projects and cross-functional strategic initiatives alongside the COO and other leaders - applying the same rigor to one-off strategic work as to core fulfillment operations.
• Identifies structural and process inefficiencies across the fulfillment organization, developing and implementing targeted improvement initiatives in collaboration with cross-functional teams.
• Leads process optimization and automation projects, partnering with technical teams to apply AI and systems-based solutions that reduce manual work and cycle times.
• Proactively identifies points of potential failure across the order lifecycle and puts safeguards in place before issues occur, shifting the team’s posture from reactive firefighting to proactive risk management.
• Communicates effectively with internal and external stakeholders to ensure alignment with organizational goals and objectives.
• Other duties as assigned.

Qualification Requirements

• Must be able to work until 2:00 PM PT
• 8+ years of operations management experience, including 3+ years leading managers or multi-team functions
• Experience owning supplier, logistics/carrier, or fulfillment relationships at scale
• Comfortable in dynamic, fast-growing environments and adaptable to change (start-up experience preferred)
• Strong problem-solving skills and ability to anticipate issues before they surface
• Analytical mindset with a focus on data-driven decision-making
• Business acumen with the ability to relate financial and operational data to decisions
• Self-driven with initiative to implement solutions independently
• Excellent communication skills to facilitate collaboration across teams
• Proficient in Google Suite products and data processing/reporting tools
• Bachelor’s degree required

Travel

• Travel up to 15% of the time is required for this position (e.g. supplier or carrier site visits)