Director of Global IT Operations

Accommodations Plus International; Melville (NY); Sur place; USD 180 000 - 250 000; Plein temps

Résumé du poste

Accommodations Plus International seeks a Director of Technical Operations to lead the reliability, performance, and continuous improvement of the company’s internal tech environment. You will oversee IT operations, including helpdesk, asset management, enterprise AI tooling, and systems administration across the US, Canada, India, and Brazil.

This senior role requires deep enterprise IT experience, strong people leadership, and a track record of aligning technology services with a rapidly

Qualifications

• Seasoned IT operations leader with enterprise support experience.
• Experience managing distributed teams across multiple time zones.
• Strong emphasis on service delivery, security, and governance.

Responsabilités

• Oversee global helpdesk and end-user support operations.
• Define KPIs and coach teams across Canada, India, Brazil, and the US.
• Manage hardware lifecycle and asset management across regions.

Connaissances

People management

IT operations

Service delivery

Outils

Jamf

Microsoft Intune

ITSM tools

Description du poste

Accommodations Plus International seeks a Director of Technical Operations to lead the reliability, performance, and continuous improvement of the company’s internal tech environment. You will oversee IT operations, including helpdesk, asset management, enterprise AI tooling, and systems administration across the US, Canada, India, and Brazil.

This senior role requires deep enterprise IT experience, strong people leadership, and a track record of aligning technology services with a rapidly