Director of General Services & Hospitality

Acts Retirement-Life Communities; Vero Beach (FL); On-site; USD 117,760 - 153,718; Full time

Benefits offered by this job

Tuition reimbursement

Health benefits

401(k) plan with company match

Paid time off

Job summary

Acts Retirement-Life Communities in Vero Beach, Florida, is seeking a Director of General Services & Hospitality. In this role, you will ensure exceptional service delivery across all operational departments while leading a team of dedicated staff.

The ideal candidate will have over 10 years in the hospitality industry, particularly in luxury resorts, and strong leadership experience. A generous benefits package is included, along with compliance with Florida's Care Provider Screening process.

Qualifications

• 10+ years of experience in the hospitality industry, especially in luxury or high-end resort operations.
• 5-10 years of leadership experience as a General Manager or Assistant General Manager.

Responsibilities

• Provide oversight of operational, quality, and resident-focused aspects of the community.
• Lead and supervise staff across general services departments.
• Ensure compliance with federal, state, and local regulations.

Skills

Exceptional guest satisfaction

Budget management

Leadership

Education

Bachelor’s degree in hotel/resort management or related field

Job description

Overview

Join our team and grow with us both professionally and personally!

Next day pay: Work today, get paid tomorrow with our PayActiv benefit!

We strongly believe in providing our team members with great benefits, such as tuition reimbursement, commuter benefits, scholarship awards, professional development programs, university partnerships, referral and discount programs, appreciation events, wellness initiatives, and much more!

Acts is currently seeking qualified candidates for our Director of General Services & Hospitality position.

In this role, you will be responsible for providing oversight of all operational, quality, and resident‑focused aspects of the community. You will lead and supervise staff across general services departments (including culinary, property management, environmental services, security, and transportation), ensuring the delivery of exceptional service while achieving or exceeding service and sales targets established by senior management. Key responsibilities include ensuring full compliance with all applicable federal, state, and local regulations, managing budgetary performance, maintaining the appearance and operations of the physical plant, and safeguarding the consistent, high‑quality delivery of daily services in alignment with the community’s mission and vision. You will also oversee amenities and resident‑facing services such as casual and fine dining venues, beauty salons, fitness centers, security, transportation, and grounds/maintenance operations.

Requirements

The ideal candidate will meet the following requirements:

• Bachelor’s degree from an accredited college or university in hotel/resort management or a related field
• Minimum of 10 years of progressive experience in the hospitality industry, with substantial experience in luxury or high‑end resort operations, demonstrating a consistent record of delivering exceptional guest satisfaction
• 5‑10 years of leadership experience as a General Manager or Assistant General Manager

Team members are eligible for a generous benefit package including health benefits (medical, prescription, dental and vision), flexible spending accounts, life insurance, disability programs, 401(k) plan (with 4% company match after one year of employment), paid time off and holidays, and much more! Eligibility may vary based on status.

This position requires compliance with Florida’s Care Provider Background Screening process. Please see the Clearinghouse screening information here: https://info.flclearinghouse.com

Pay Range

$117,760.00 - $153,718.00 / year. Starting rate will vary based on skills and experience.

Acts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender identity or expression, sexual orientation, marital status, national origin, non‑disqualifying disability, veteran status, or any other characteristic protected by law. Acts is committed to providing reasonable accommodations for candidates with disabilities in our hiring process.