Director of Fulfillment Operations

Alo

Olive Branch (MS)

On-site

USD 150,000 - 230,000

Full time

3 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Alo is seeking a Site Director, DC in a high-volume distribution environment in the Memphis/Southaven area. You will lead inbound receiving, put-away, picking, packing, shipping, and returns while driving on-time delivery and operational efficiency.

Responsibilities include payroll, budget, safety, and cross-functional collaboration to meet customer demands. The ideal candidate has 8–12+ years in operations leadership, strong KPI discipline, and experience with automation and warehouse

Qualifications

8–12+ years of operations leadership experience in e-commerce or high-volume fulfillment.
Deep understanding of e-commerce fulfillment workflows and last-mile delivery requirements.
Proven experience managing large, multi-shift teams in a fast-paced environment.
Strong data-driven decision making and KPI management skills.
Experience leading automation, technology, and change initiatives.

Responsibilities

Lead all fulfillment center operations including inbound receiving, put-away, picking, packing, shipping, returns, and reverse logistics.
Deliver high service levels for same-day, next-day, and peak-season order fulfillment; optimize cost, speed, scalability, and safety.
Own peak planning and execution; manage labor forecasting, flex staffing, and capacity planning.
Develop contingency plans to ensure uninterrupted operations during demand spikes or system outages.
Oversee performance of WMS, OMS, TMS, labor management, and fulfillment technologies; drive Lean improvements.