Director of Front Office — Guest Experience & Ops Leader

Pyramid Global Hospitality; United States; On-site; USD 105,000 - 110,000; Full time

Job summary

The Potomac Hotel, Autograph Collection, part of Pyramid Global Hospitality, seeks a Director of Front Office to lead guest services, front desk operations, and staff performance in a luxury Washington, DC property with 373 rooms and extensive meetings space.

You will manage budgets, drive service excellence, and collaborate with other departments to optimize guest experiences while maintaining brand standards and financial targets.

Qualifications

• Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum 5–7 years of progressive hotel operations experience.
• Minimum 3 years in a senior Front Office leadership role.
• Marriott brand experience strongly preferred.
• Union environment experience preferred.

Responsibilities

• Lead Front Office operations including Front Desk, Concierge, Bell Services and Guest Services.
• Develop and manage departmental budgets and labor costs.
• Monitor guest satisfaction and drive service improvements.
• Collaborate with Reservations, Revenue Management and Housekeeping to maximize occupancy.
• Recruit, coach, and develop Front Office team members.

Skills

Leadership

Budgeting

Communication

Strategic thinking

Financial acumen

Team development

Guest service

Operational excellence

Education

Bachelor’s degree in Hospitality Management

Business Administration (or related)

Tools

Opera PMS

Job description

The Potomac Hotel, Autograph Collection, part of Pyramid Global Hospitality, seeks a Director of Front Office to lead guest services, front desk operations, and staff performance in a luxury Washington, DC property with 373 rooms and extensive meetings space.

You will manage budgets, drive service excellence, and collaborate with other departments to optimize guest experiences while maintaining brand standards and financial targets.