Director of Front Office

Omni Hotels and Resorts; Houston (TX); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Office Manager to join their team at a luxurious hotel in Houston. The ideal candidate will thrive in a dynamic environment, ensuring exceptional service and operational efficiency at the Front Desk. This role involves managing staff, resolving guest issues, and maintaining high standards of presentation and service. If you are passionate about hospitality and have a knack for leadership, this opportunity offers a chance to shine in a prestigious setting while contributing to a culture of respect and empowerment.

Qualifications

• 3+ years of managerial experience in hotel front desk operations.
• Strong customer service and organizational skills required.

Responsibilities

• Oversee Front Desk staff to ensure operational efficiency.
• Handle guest complaints professionally and maintain satisfaction.
• Assist with scheduling and monitor payroll productivity.

Skills

Customer Service

Organizational Skills

Supervisory Skills

Problem Solving

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Tools

Hotel Computer System

Job description

Overview

Houston Hotel

Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with sensational views of the city or pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer.

The Omni Houston Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Houston Hotel may be your perfect match.

Job Description

To work closely with the Rooms Director and other Assistant Front Office Managers and supervisors to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency. Managing and problem solving associate and guest issues while remaining professional at all times.

Responsibilities

1. Ensure registration cards are completed.
2. Ensure all needed reports are run.
3. Continued training done with all associates. Ensure MOS & POE program is consistent.
4. Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning.
5. Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
6. Be familiar with the hotel computer system for training, maintenance and trouble shooting.
7. Complete rate discrepancy report and make needed changes.
8. Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
9. Complete check-out with balance report.
10. Complete credit check daily.
11. Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
12. Assist with departmental scheduling and monitoring payroll productivity.
13. Directly oversee all aspects of Front Office, Guest Services and the PBX department.
14. Attend meetings as assigned by Director of Rooms.

Qualifications

1. At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.
2. Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.
3. Must have excellent organizational, supervisory, customer service skills.
4. Must be able to work well under stressful situations and handle challenges in a professional manner.
5. Must have a 4 diamond presentation.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability.