Director of Front Office

Omni Houston Hotel; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

The Omni Houston Hotel seeks an Assistant Front Office Manager to lead the Front Desk staff and ensure superior guest service. This role involves overseeing daily operations, training staff, and managing guest-related issues while maintaining the hotel's high standards of service and efficiency.

Qualifications

• At least 3 years of managerial experience in hotel front desk.
• Ability to work flexible shifts, including weekends and holidays.
• Professional appearance with a 4 diamond presentation.

Responsibilities

• Oversee the Front Desk staff and ensure operating efficiency.
• Handle guest complaints and manage associate issues.
• Assist with departmental scheduling and monitor payroll productivity.

Skills

Organizational skills

Supervisory skills

Customer service skills

Problem-solving skills

Job description

Overview

Houston Hotel

Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with sensational views of the city or pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer.

The Omni Houston Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Houston Hotel may be your perfect match.

Job Description

To work closely with the Rooms Director and other Assistant Front Office Managers and supervisors to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency. Managing and problem solving associate and guest issues while remaining professional at all times.

Responsibilities

• Ensure registration cards are completed.
• Ensure all needed reports are run.
• Continued training done with all associates. Ensure MOS& POE program is consistent.
• Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be familiar with the hotel computer system for training, maintenance and trouble shooting.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assist with departmental scheduling and monitoring payroll productivity.
• Directly oversee all aspects of Front Office, Guest Services and the PBX department.
• Attend meetings as assigned by Director of Rooms.
• Complete other duties as assigned by management.

Qualifications

• At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.
• Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.
• Must have excellent organizational, supervisory, customer service skills.
• Must be able to work well under stressful situations and handle challenges in a professional manner.
• Must have a 4 diamond presentation.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email [e-mail].

End of Job Description

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Source: Hospitality Online