Director of Financial Aid Programs & Student Experience

Tufts University; Medford (MA); Hybrid; USD 81,000 - 121,000; Full time

Job summary

Tufts University in Medford, MA seeks a Senior Associate Director of Financial Aid to provide strategic leadership across programs such as QuestBridge and REAL, oversee work-study and VA benefits, and drive communications for students and families.

The role supervises staff, collaborates with Admissions, and ensures compliant administration of federal aid. Hybrid on-campus presence is required at least 2 days per week.

Qualifications

• Bachelor's degree required; 8+ years of financial aid experience.
• Strong knowledge of federal regulations and policies.
• Proficiency with Microsoft Office, financial aid systems, and student information systems.
• Excellent written and verbal communication, including public speaking.
• Experience with regulatory compliance and policy development is preferred.

Responsibilities

• Oversee advising and counseling approaches for complex cases and student families.
• Lead for select student populations with tailored outreach and support.
• Supervise staff, manage hiring, training, and performance development.
• Participate in long-term strategic planning and policy development.
• Oversee federal work-study programs, employer relations, and SCO responsibilities.
• Lead design and delivery of financial aid communications and reports.
• Manage project plans and deliverables and collaborate with Admissions and Student Services.
• Counsel and advise applicants, award loans, and monitor accounts.

Skills

Advanced communication

Public speaking

Strategic planning

Staff supervision

Financial aid policy knowledge

Education

Bachelor's Degree

Master's Degree

Tools

Microsoft Office

Financial aid system software

Student information systems

Powerfaids

PeopleSoft

Job description

Tufts University in Medford, MA seeks a Senior Associate Director of Financial Aid to provide strategic leadership across programs such as QuestBridge and REAL, oversee work-study and VA benefits, and drive communications for students and families.

The role supervises staff, collaborates with Admissions, and ensures compliant administration of federal aid. Hybrid on-campus presence is required at least 2 days per week.