Director of Financial Aid

Ivy Tech Community College; South Bend (IN); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health & Wellness

Retirement contribution

Tuition assistance for undergraduate,

Paid time off

Flexible work arrangements where avail

Job summary

Ivy Tech Community College seeks a Director of Financial Aid to lead the campus financial aid and veterans affairs operations for the South Bend/Elkhart campus. You will supervise staff and drive FAFSA support, verification, and appropriate student aid measures.

The role requires strong relationship-building, exceptional organizational skills, and a track record in financial aid administration, with a focus on inclusive student success and FERPA compliance.

Qualifications

• Bachelor’s degree required; Master’s preferred.
• Demonstrated ability to administer financial aid programs.
• Proven supervisory experience and effective stakeholder relationships.

Responsibilities

• Directs and manages key financial aid and veterans affairs processes on campus.
• Lead FAFSA filing support, issue resolution, and verification before classes.
• Support veteran students with their educational benefits.
• Administer Federal Work-Study Program and campus scholarships.
• Review emergency aid requests and SAP appeals; manage special circumstances.
• Conduct financial aid outreach to current and prospective students.

Skills

Relationship building

Organizational skills

Attention to detail

Education

Bachelor’s degree

Master’s degree preferred

Job description

Under the direction of the Executive Director of Campus Financial Aid Operations and Vice Chancellor of Student Affairs, the Director of Financial Aid will lead the financial aid and veterans affairs operation at the South Bend/Elkhart Ivy Tech Community College Campus.MAJOR RESPONSIBILITIES:Directs and manages key financial aid and veterans affairs processes at the campus:Lead efforts on campus to assist students with filing their Free Application for Federal Student Aid (FAFSA), resolving financial aid issues, completing verification, and getting into a paid status before the start of classes.Support veteran students with their educational benefits.Administer and fully utilize the Federal Work-Study Program.Administer scholarships and institutional aid, including the Ivy Tech Grant and the Ivy Tech Scholarship, and organize campus scholarship committees.Review emergency aid requests in conjunction with other campus offices.Organize and serve on the campus Satisfactory Academic Progress (SAP) appeals committees.Manage the campus unusual and special circumstances review process.Conduct financial aid outreach to current Ivy Tech students and prospective Ivy Tech students in the local community.Establish effective relationships with key campus personnel and work closely with campus enrollment services and student success staff members.Coordinate efforts with the Financial Aid and Veteran and Military Benefits processing hubs.This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.SUPERVISION RECEIVED: Primary supervision received by the Executive Director of Campus Financial Aid Operations.MATRIX MANAGEMENT: On-campus supervision received by Vice Chancellor of Student Affairs.SUPERVISION GIVEN: Assistant Director of Financial Aid (2), Financial Aid AdvisorHIRING RANGE: $70,000-75,000EDUCATION AND EXPERIENCE:Bachelor’s degree required. Master’s degree preferred.Three or more years’ experience administering financial aid programs.Supervisory experience preferred.NASFAA Professional Credentials or Certified Financial Aid Administrator (FAAC) designation preferred.Must demonstrate ability to build and maintain strong, authentic relationships.Strong organizational skills and superior attention to detail required.Proven success simultaneously managing multiple projects and initiatives required.Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:Health & WellnessMultiple medical plan options paired with a Health Savings Account with a generous employer contributionDental plan with no-cost preventive services and coverage for orthodontiaVision plan with low-cost exams and allowances for glasses or contact lensesEmployee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resourcesWellness program with opportunities to earn $250 in Wellness RewardsFlexible Spending Accounts for healthcare (limited purpose) and dependent careRetirement & Financial Security10% employer retirement contribution, fully vested after two yearsBasic life insurance equal to annual salary paid by the College, with optional supplemental coverageShort-term and long-term disability benefitsEducational BenefitsFee remission for employees, spouses, and dependent childrenTuition assistance for undergraduate, graduate, and doctoral programsPaid professional development opportunitiesWork‑Life BalanceGenerous paid time off, including vacation, sick leave, holidays, and winter recessFlexible work arrangements where availablePaid childbirth recovery leave (8 weeks)Paid parental leave (4 weeks)Additional PerksEligibility for Public Service Loan ForgivenessAdditional discounts on gym memberships, transportation, and various retail servicesIvy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.