Director of Field Tech & AV Operations (Hybrid)

CoreCivic; Brentwood (TN); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A leading correctional and residential services company is seeking a Director of Technology Field Operations in Brentwood, TN. This hybrid position requires overseeing field engineering and audio/visual teams, managing large-scale technology projects, supervising staff, and maintaining a high standard of service. The ideal candidate must have a Bachelor's degree in Information Technology with over 6 years of technical operations experience and proven supervisory skills. Strong problem-solving abilities and proficiency in Microsoft applications are essential.

Qualifications

• 6+ years of experience in technical field operations or AV security camera support needed.
• 2+ years of supervisory experience in a technical field setting preferred.
• Network +, Security+, and A+ certification preferred.

Responsibilities

• Oversee quality of technology services provided by teams.
• Manage engineering design and deployment of facility technology.
• Supervise staff and conduct performance evaluations.
• Ensure appropriate response to internal client requests.
• Collaborate with managers to understand customer experience.

Skills

Problem solving

Customer service

Analytical skills

Microsoft Teams

Microsoft Office

Education

Bachelor's degree in Information Technology or related field

Tools

ServiceNow

Polycom resource manager

Crestron control systems

Milestone camera systems

Axis camera systems

Job description

A leading correctional and residential services company is seeking a Director of Technology Field Operations in Brentwood, TN. This hybrid position requires overseeing field engineering and audio/visual teams, managing large-scale technology projects, supervising staff, and maintaining a high standard of service. The ideal candidate must have a Bachelor's degree in Information Technology with over 6 years of technical operations experience and proven supervisory skills. Strong problem-solving abilities and proficiency in Microsoft applications are essential.