Director of Family Support & Early Steps Programs

Arc-of-Greater-New-Orleans; New Orleans (LA); On-site; USD 90,000 - 130,000; Full time

Job summary

The Arc of Greater New Orleans (ArcGNO) seeks a Director of Family Support Coordination to lead the FSC department, ensure regulatory compliance, audits, CARF accreditation, and Early Steps initiatives. The role represents ArcGNO in advancing person-centered services and coordinating across leadership to maintain program excellence.

Ideal candidates hold a Bachelor's in human services, 5 years of supervisory experience, and familiarity with EarlySteps policies; a Louisiana driver’s license is

Qualifications

• Bachelor's degree in a human services related field is required.
• Five years of supervisory experience required; six or more years preferred.
• Two years of experience providing direct recipient services or service coordination/case management.
• Two or more years of EarlySteps Family Support Coordination experience preferred.
• Must have a valid Louisiana driver’s license and reliable transportation.

Responsibilities

• Oversee FSC program management, including quality of services and staffing.
• Ensure compliance with audits, state regulations, and CARF accreditation processes.
• Lead EarlySteps initiatives and serve as FSC department lead representative.
• Monitor training, supervision, and performance management for FSC staff.
• Coordinate with leadership and communicate organizational developments to FSC.

Education

Bachelor's degree in a Human Services related field

Master’s degree preferred

Job description

The Arc of Greater New Orleans (ArcGNO) seeks a Director of Family Support Coordination to lead the FSC department, ensure regulatory compliance, audits, CARF accreditation, and Early Steps initiatives. The role represents ArcGNO in advancing person-centered services and coordinating across leadership to maintain program excellence.

Ideal candidates hold a Bachelor's in human services, 5 years of supervisory experience, and familiarity with EarlySteps policies; a Louisiana driver’s license is