Director of Estimating Services

IICRC; Jacksonville (FL); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Benefits

Opportunity for advancement

Training & development

Wellness resources

401(k) matching

Employee discounts

Job summary

Paul Davis Restoration in the United States is seeking a Director of Estimating Services to lead the Remote Estimating team and drive cycle-time improvements and gross profit. You will recruit offices to join the program and influence changes across the network while presenting to groups of various sizes.

The role reports to SVP US Operations and offers a hybrid work arrangement with travel up to 50% to franchise locations and trainings.

Qualifications

• High school diploma or some college.
• 3+ years’ estimation experience in insurance industry.
• 3+ years supervisory/management experience.
• Proven remote estimating leadership in restoration industry.

Responsibilities

• Lead and support the Remote Estimating Writing Team.
• Leverage technology to improve cycle time and gross profit.
• Recruit and retain Paul Davis offices to participate in the program.
• Provide reporting on team performance vs goals as needed.
• Participate in leadership functions as a US Operations team member.
• Ensure SLAs, carrier guidelines, and IICRC standards are met or exceeded.
• Hire, onboard, and train team members.
• Communicate effectively with stakeholders.
• Provide trend analyses of performance to stakeholders.

Skills

Leadership

Remote team management

Estimating principles

Communication skills

Education

High school diploma or some college

3+ years estimation experience

3+ years supervisory/management experience

Remote estimating leadership experience

Tools

Xactware

Symbility

Microsoft Office

Estimating platforms

Job description

Benefits:

• Medical, Dental, & Vision Benefits
• Opportunity for advancement
• Training & development
• Wellness resources
• 401(k) matching
• Employee discounts

Join Our National Team as Director of Estimating Services!

Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 340+ franchise locations across North America, seeks a Director of Estimating Services.

The Director of Estimating Services will serve as a leader of the US Operation, focused on our Remote Estimating Team. The primary responsibility of the position is to lead, manage, and support the estimate writing team in becoming the third-party remote estimating partner of choice for the Paul Davis network. The Director of Estimating Services will be accountable for leveraging modern technology and workflows to improve key performance indicators (KPIs) that will impact estimate cycle time and gross profit. The Director of Estimating Services will be responsible for recruiting and retaining Paul Davis offices to enroll in the program and be able to influence change while presenting to both large and small groups.

Position: Director of Estimating Services

Reports to: SVP US Operations

Location: Hybrid

Essential Duties/Responsibilities

• Lead and support the Remote Estimating Writing Team
• Leverage modern technology to positively impact cycle time and gross profit
• Recruit and retain Paul Davis offices to participate in the program
• Provide critical reporting, as needed, on the team’s performance vs stated goals
• Participate and provide value in all leadership functions as a member of the US Operations Leadership Team
• Ensures that all service level agreements, carrier/commercial guidelines, and IICRC standards are met or exceeded
• Holds overall team and team members accountable to hit/exceed agreed-upon SMART goals
• Responsible for recruiting, selecting, hiring, onboarding, and training team members
• Communicates effectively with all stakeholders
• Provides trend analysis of internal performance to appropriate stakeholders as directed
• Other duties as assigned

Competency – Knowledge, Skills, and Abilities:

• Knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint)
• Knowledge of common estimating principles and platforms for the insurance and commercial industry
• Knowledgeable of modern technology in the restoration, estimate writing, and insurance/commercial industry
• Proven leadership skills
• Ability to review and write estimates for all services being provided by the Paul Davis network.
• Ability to successfully hold WTR, ASD, Mold, and other required certifications
• Ability to use Xactware, Symbility, and other estimating platforms, products, and technology
• Ability to effectively communicate through email, telephone, small and large groups
• Ability to work office equipment (fax, scanner, printer, phone system, computers)
• Ability to work independently and make sound business decisions
• Ability to conceptualize, be self-driven, and have exceptional attention to detail
• Ability to pass and maintain a satisfactory background check
• Ability to maintain a level of confidentiality
• Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics

Required Education and Experience

• High school diploma or some college
• 3 plus years’ experience with estimation principles for the insurance industry
• 3 plus years of supervisory/management experience
• Proven track record of leading a remote estimating team in the restoration industry

Physical Requirement

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb, or balance, stoop, or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Must be able to stay in a stationary position up to 100% of the time
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer
• Must be able to observe and perceive information on a computer and documents
• Must be able to communicate and converse with customers over the phone
• Occasionally will lift up to 10lbs
• Ability to safely operate a passenger vehicle

Work Environment

The employee will be working remotely in their home office and will be exposed to normal conditions of air conditioning and heat. Most work will be conducted over email, video conferencing, and telephone. The employee must have access to a stable internet connection when working out of the office. Employee must use provided VPN technology to securely connect remotely. The successful person must be productive with minimal supervision.

Travel

This position may require up to 50% travel. This position may require travel to franchise locations, trainings, and team meetings.

Reasonable Accommodation for Disability

Any applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Flexible work from home options available.