Director of Enterprise Quality & Configuration Management

Marathon TS; Franklin (MA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

QinetiQ U.S. seeks a Director of Enterprise Quality & Configuration Management in Franklin, MA to lead quality across hardware production and services. The role reports to the VP of Contracts, Supply Chain and Quality and drives enterprise-wide quality maturity across programs.

Hybrid work with travel to VA, FL, NC, and PA is required. You will build scalable processes, mentor ~25 quality professionals, and partner with Engineering, Operations, Supply Chain, and Program Management to ensure

Qualifications

• Bachelor’s degree in Engineering or a related technical field with 12+ years in Aerospace & Defense Quality in hardware manufacturing.
• Experience leading quality managers and engineers (5+ years).
• Proven DoD/federal program quality leadership from first article to production and Government acceptance.

Responsibilities

• Lead enterprise-wide Quality and Configuration Management strategy across all U.S. entities.
• Own production quality on major defense hardware programs, including first article and rate delivery.
• Drive nonconformance, corrective actions, and supplier quality to prevent escapes.
• Interface with customers, Government QA representatives, and DCMA for audits and deviations.
• Establish continuous improvement using Lean/Six Sigma to improve yield and cycle time.
• Manage QMS compliance (AS9100D, ISO 9001:2015, CMMI-SVC ML3) and expand enterprise quality systems.

Skills

Executive leadership

Cross-functional leadership

Quality management

Lean Six Sigma

Program quality

Strategic planning

Education

Bachelor's degree in Engineering

Tools

Costpoint

PLM tools

Job description

Director of Enterprise Quality & Configuration Management

Franklin, MA

Hybrid, with travel to VA, FL, NC, and PA

The Director of Enterprise Quality will lead the quality functions across all QinetiQ U.S. entities, spanning both hardware production and services businesses. Reporting to the Vice President of Contracts, Supply Chain and Quality, this strategic leadership role ensures compliance with product quality, certification, and contractual requirements across all programs. The near-term priority is two major defense hardware programs at our Franklin, MA site, serving the U.S. Army directly and the U.S. Navy through a prime contractor partner, as they advance from first article and production readiness into sustained rate delivery. The role requires exceptional collaboration across internal teams, suppliers, and customers, working as a peer to Engineering, Operations, Supply Chain, and Program Management, and is accountable for developing the people, processes, and systems that raise quality maturity across the enterprise. It is a strong fit for a leader with both program and operational quality experience who can deliver on priority programs while building an enterprise function that scales.

Key Responsibilities:

• Enterprise leadership. Lead a team of approximately 25 quality engineering professionals and execute the enterprise-wide strategy for Quality, ensuring alignment with organizational goals and driving measurable improvements in product quality, compliance, and delivery performance.
• Production quality. Own product quality on production programs through first article inspection, production readiness reviews, first article and acceptance testing, and rate delivery, including readiness for Government acceptance. Drive process control, first-pass yield, and rolled throughput yield in partnership with Operations.
• Nonconformance and corrective action. Lead material review, nonconformance, and root cause and corrective action to verified closure, with evidence that stands up to customer review. Prevent escapes and reduce the cost of poor quality.
• Customer quality interface. Serve as the primary quality interface with customers, Government quality representatives, and DCMA, leading engagement on audits, corrective action requests, and requests for deviation and waiver.
• Continuous improvement. Establish and drive continuous improvement initiatives, leveraging Lean, Six Sigma, or other methodologies to improve yield, escape rate, cycle time, and cost of poor quality, with performance reviewed at program and executive level.
• Enterprise QMS and certifications. Manage compliance across all U.S. entities, ensuring adherence to all contractual, regulatory, and quality standards, including certifications such as AS9100D, ISO 9001:2015, and CMMI-SVC ML3, and mature the enterprise quality management system across operating entities.
• Supplier quality. Set supplier quality requirements and flow-downs, and lead source inspection, supplier first article, and corrective action on critical subcontractors and build items, including counterfeit parts prevention in line with DFARS requirements.
• Developing the function. Develop and empower a geographically dispersed, high-performing team, focusing on mentorship, development, and performance management. Build depth in critical skills, establish scalable processes and systems, and move the organization from inspection and reaction toward prevention and predictable performance.
• Cross-functional integration. Work across functional boundaries with Engineering, Operations, Supply Chain, and Program Management to build quality gates into the integrated master schedule, the engineering change process, and material flow, so issues are caught at the gate rather than at test or delivery. Drive decisions without relying on formal authority, and maintain strong relationships with key suppliers and internal stakeholders.
• Executive leadership. Serve as a trusted advisor to the executive team, briefing on quality risk, performance, and maturity, and facilitating cross-functional solutions on decisions that affect product quality and delivery.
• This role will be based in Franklin, MA, with occasional travel to QinetiQ facilities in MA, VA, NC, FL, and PA and various customer/supplier locations.
• Up to 25% domestic travel, with occasional international travel as required.

Required Qualifications:

• Bachelor’s degree in Engineering or a related technical field with 12+ years of relevant experience in Aerospace & Defense Quality in hardware manufacturing environments, including at least 5 years leading quality managers and engineers.
• Program quality. Proven track record in functional or business leadership roles, with direct responsibility for driving quality outcomes and program compliance on at least one DoD or federal program of record carried from first article or qualification testing into production delivery and Government acceptance.
• Executive communication. Experience preparing and delivering executive-level briefings, clearly articulating quality risk, performance, and strategy, with the ability to influence stakeholders at all levels.
• Cross-functional leadership. Expertise in leading cross-functional, matrix teams to achieve business objectives, with demonstrated success driving outcomes across Engineering, Operations, Supply Chain, and Program Management without direct authority.
• Building organizations. Demonstrated success in leading geographically dispersed teams, with a focus on team growth and professional development, and a record of building or substantially maturing a quality organization by adding capability, establishing processes and systems, and measurably raising performance.
• Operational quality. Strong background in manufacturing and production, including site- or plant-level quality leadership over material review, nonconformance management, corrective action closure, and process control, with in-depth knowledge of Quality Management Systems (QMS), supplier management, and requirements flow-down processes.
• Standards and customer interface. Proficient in Root Cause Analysis, Corrective Action, and the application of industry-leading quality tools, with working command of AS9100D and AS9102 and direct experience working alongside Government quality representatives or DCMA.
• Self-starter, critical thinker, and results-driven leader who thrives in dynamic environments.
• U.S. Person as defined by ITAR/EAR.

Preferred Qualifications:

• Master’s degree in Engineering, Business Management, or a related field.
• ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE), Six Sigma Black Belt.
• Extensive knowledge of Quality Management disciplines, including ISO 9001:2015, CMMI, and EIA-649, with experience harmonizing quality systems across multiple sites or operating entities.
• Proven ability to drive quality performance to achieve key organizational objectives (KPIs and AOP).
• Experience working directly with U.S. Navy, U.S. Army, and other DoD customers, with a deep understanding of government contract requirements and compliance (e.g., DFARS quality clauses, DCMA).
• Supplier quality leadership over critical subcontractors on defense hardware programs.
• Strong leadership skills and a proactive, positive attitude, with the ability to motivate teams, drive change, and implement transformational initiatives.
• Expertise in strategic visioning and the execution of long‑term, company‑wide objectives.
• Experience with Costpoint or a comparable ERP system and PLM‑based configuration management tools.
• Eligibility for a U.S. security clearance.