Director of Enterprise Operational Resilience

Voya Financial, Inc.; Springfield (MA); On-site; USD 137,000 - 169,000; Full time

Job summary

Voya Financial, Inc. is seeking a Director of Operational Resilience to lead the enterprise resilience program and embed the framework by 2028.

You will collaborate with business, technology, risk, and compliance teams to translate resilience objectives into practical outcomes across the organization. The role requires strong executive presence, cross-functional leadership, and a track record of driving change in a highly matrixed environment.

Qualifications

• 8-12 years of experience in Operational Resilience, Business Continuity, Enterprise Risk Management, Technology Risk, or Operational Risk.
• 5+ years leading cross-functional programs or strategic initiatives.
• Experience working with executive and senior leadership teams.
• Experience driving change across multiple stakeholder groups.
• Experience developing governance frameworks, policies, processes, or operating models.

Responsibilities

• Lead implementation and ongoing evolution of the Operational Resilience Framework.
• Develop and execute a multi-year roadmap to embed Operational Resilience across the enterprise.
• Establish governance structures, operating procedures, standards, and performance metrics.
• Monitor program maturity and recommend capability improvements.
• Develop partnerships across functions and drive enterprise-wide adoption of resilience principles.
• Facilitate workshops, steering committees, governance forums, and decision-making sessions.
• Lead communication and change management activities for sustained adoption.
• Identify vulnerabilities, recovery challenges, and resiliency gaps.

Skills

Executive presence

Stakeholder management

Relationship building

Consensus building

Influence without authority

Strategic thinking

Analytical thinking

Program execution

Communication

Workshop facilitation

Education

Bachelor's degree in Business, Risk Management, IT, Finance, Operations

Equivalent combination of education and experience

Job description

Voya Financial, Inc. is seeking a Director of Operational Resilience to lead the enterprise resilience program and embed the framework by 2028.

You will collaborate with business, technology, risk, and compliance teams to translate resilience objectives into practical outcomes across the organization. The role requires strong executive presence, cross-functional leadership, and a track record of driving change in a highly matrixed environment.