Director of Enterprise Customer Success (CDP)

Rokt

New York (NY)

Hybrid

USD 165,000 - 220,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k) matching

Equity grants

AI tools access

Wellness allowance

Catered lunch

Dog-friendly office

Quarterly reviews

Extra leave

Job summary

Rokt is seeking an experienced Customer Success Director to lead strategic accounts at a global level. You will report to the Head of GTM mParticle and drive retention, expansion, and satisfaction across top brands.

The role emphasizes data-driven success plans, collaboration with Solutions, Sales, and Product, and leveraging AI tools to improve outcomes. Ideal candidates will have 8+ years in enterprise SaaS CS, senior stakeholder engagement, and a track record of guiding cross-functional

Qualifications

8+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS.
Experience supporting high revenue, large-scale, global customers and executive-level communication.
Ability to translate customer strategy into data-driven success plans and platform adoption.

Responsibilities

Build and maintain relationships with key stakeholders and decision-makers in strategic accounts.
Partner with Fortune 50, 100, 500 customers to develop tailored success plans with measurable outcomes.
Provide guidance on the mParticle platform to maximize value and adoption.
Collaborate with Solutions, Sales, Product to align account plans with business goals.
Track customer health metrics and lead quarterly business reviews.