Director of Ecommerce

Ridge; United States; Remote; USD 130,000 - 200,000; Full time

Job summary

A leading company in luxury retail is seeking a Director of Ecommerce to drive growth across its digital channels. The ideal candidate will have extensive experience in e-commerce strategy, team leadership, and a strong understanding of analytics and customer experience. This remote position offers a competitive salary and benefits.

Benefits

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Qualifications

• 8+ years of progressive e-commerce experience, with at least 4 years in a senior leadership role.
• Proven track record of driving growth in both DTC and wholesale/B2B e-commerce channels.
• Experience managing a multi-million dollar e-commerce P&L.

Responsibilities

• Develop and execute e-commerce strategy to drive profitable growth.
• Oversee online customer experience, merchandising, and e-commerce operations.
• Manage a team responsible for product setup, SKU launches, and site updates.

Skills

Ecommerce product roadmaps

CRO

A/B testing

Site personalization

Web analytics

Behavioral data analysis

Cross-functional collaboration

Tools

Shopify Plus

GA4

heatmap.com

Notion

Slack

GSuite

Loom

Job description

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The Director of E-commerce will be responsible for developing and executing our e-commerce strategy to drive profitable growth across both our DTC website and digital wholesale channels. This leader will oversee all aspects of the online customer experience, merchandising, and e-commerce operations while working cross-functionally with product, marketing, technology, and fulfillment teams.

• Proven experience owning ecommerce product roadmaps and leading cross-functional launches
• Strong understanding of CRO, A/B testing, and site personalization
• Skilled at collaborating with engineers and designers to build intuitive, high-converting experiences
• Familiarity with Shopify Plus and modern ecomm best practices
• Experience developing features like bundles, upsell and post purchase flows, PDP improvements, and custom landing pages

Data-Driven Decision Making

• Deep fluency in web analytics, funnel metrics, and behavioral data (e.g. GA4, Shopify analytics, post-purchase surveys)
• Comfortable using analytics tools to monitor and act on KPIs (CVR, bounce rate, cart abandonment, AOV, LTV)
• Experience with experimentation frameworks (A/B testing, multivariate, holdouts) and interpreting test results with statistical rigor
• Able to synthesize qualitative and quantitative insights into product and marketing decisions
• Familiar with tools like heatmap.com, intelligems and shogun

Cross-Functional Collaboration

• Works closely with marketing channel owners to build high-performance onsite experiences across the funnel
• Supports creative teams with campaign briefs that reflect brand goals and revenue targets
• Skilled at managing input from stakeholders across product, engineering, design, and marketing
• Strong written and verbal communication skills, with a clear POV on priorities and tradeoffs

Light Ecommerce Operations Oversight

• Manages a team responsible for product setup, SKU launches, price changes, and routine site updates
• Ensures timely execution of site changes without personally owning operational workflows
• Builds systems and documentation to streamline recurring processes

Experience

• 8+ years of progressive e-commerce experience, with at least 4 years in a senior leadership role
• Proven track record of driving growth in both DTC and wholesale/B2B e-commerce channels
• Experience managing a multi-million dollar e-commerce P&L
• History of successfully leading cross-functional teams and projects
• Experience with major e-commerce platforms (Shopify Plus, Magento, BigCommerce, etc.)

Technical Skills

• Proficiency in Shopify for e-commerce platform management, product setup, and visual merchandising.
• Experience with project management tools for task organization, collaboration, and project tracking.
• Proficiency in Notion for project management, task organization, collaboration, and documentation.
• Proficiency in Slack for effective communication, collaboration, and team coordination, including channel management, file sharing, and real-time messaging.
• Proficiency in GSuite for productivity, document management, and collaboration, including Gmail, Google Drive, Google Docs, Sheets, and Slides.
• Familiarity with Loom for creating and sharing video content, including screen recordings, tutorials, and presentations, to enhance communication and training within teams.

Job Type: Full-time

Travel Requirements: No

Work Location: Remote

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Product Management

• Industries

  Retail Luxury Goods and Jewelry

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

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