Director of Ecommerce

Jackson James; Phoenix (AZ); On-site; USD 140,000 - 210,000; Full time

Job summary

Jackson James is seeking a Director of eCommerce in Phoenix, AZ to own the end-to-end Shopify experience and drive conversions, AOV, and bundles. This hands-on role focuses on growth rather than maintenance and requires a proven track record scaling a DTC brand.

You will lead a CRO and testing programme, optimize mobile checkout, and coordinate promotions across channels, including Amazon and retention channels like email and SMS.

Qualifications

• Deep Shopify expertise required.
• Proven track record scaling a DTC brand.
• Hands-on experience with Amazon Seller Central.

Responsibilities

• Own end-to-end Shopify site experience and customer journey.
• Drive up conversion, AOV, and bundles through CRO.
• Lead CRO/testing programme with mobile/checkout focus.
• Plan and execute promotions quickly and accurately.
• Strengthen Amazon listings and catalogue structure.
• Oversee retention via email and SMS to grow LTV.

Skills

Shopify expertise

CRO/Conversion optimization

Email & SMS marketing

Amazon Seller Central

A/B testing

Klaviyo or HubSpot

Tools

Shopify platform

Klaviyo

HubSpot

Job description

Director of eCommerce- Full Time - Phoenix, AZ

The Company

This is a role with a hyper growth DTC brand in the home goods space. They have been recognised as one of the fastest-growing private companies in the US. With their main focus through DTC and Amazon, they already have a loyal national customer base.

The business is scaling quickly and building out its eCommerce leadership.

The Role

The Director of eCommerce will play a central part in the brand's next stage of growth. It's a hands-on, build-focused position rather than one about keeping things ticking over. The ideal person knows Shopify inside out, has a track record of lifting conversion and order value, and spots commercial opportunities before others do. You'll be measured on results, not activity.

What You'll Be Responsible For

Shopify (main focus)

• Owning the end-to-end site experience and customer journey.
• Driving up conversion, AOV and attach rate through bundles, upsells and cross-sells.
• Leading a structured CRO and testing programme, with particular attention to mobile and checkout.
• Planning and executing promotions quickly and accurately.

Amazon

• Strengthening listings, search visibility and catalogue structure.
• Tracking channel profitability and contribution margin closely.
• Finding room to scale without eroding margin, while keeping the account in good health.

Retention

• Overseeing email and SMS performance to grow LTV and repeat purchase.
• Making sure CRM campaigns line up with paid media plans and stock levels.
• Holding the retention team to clear revenue targets.

Performance

• Owning core metrics including conversion rate, AOV, ROAS and contribution margin.
• Leading weekly performance reviews, finding what's holding growth back, and fixing it.

What You'll Bring

• Deep Shopify expertise.
• A proven record of scaling a DTC brand.
• Hands-on Amazon Seller Central experience.
• Klaviyo or HubSpot for SMS/Email Marketing