Director of Disability and Accessibility Support Services (Hybrid)

University Of Michigan; Flint (MI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

The University of Michigan—UM-Flint invites applications for the Director of Disability and Accessibility Support Services (Hybrid). Reporting to the Assistant Vice Chancellor for Health and Well-being, the Director provides leadership for DASS, overseeing accommodation processes and ensuring compliance with ADA and Section 504.

You will collaborate with students, faculty, staff and campus leadership to promote universal access and remove barriers to student success.

Qualifications

• Master's degree in Higher Education, Special Education, Rehabilitation Counseling, Social Work, or a related field.

Responsibilities

• Provide leadership and oversight for the interactive accommodation process according to federal/state laws and university policy.

Skills

Leadership

Crisis management

ADA/504 knowledge

FERPA/HIPAA knowledge

Student accommodations process

Confidential records management

Education

Master's degree in Higher Education, Special Education, Rehabilitation Counseling, Social Work, or related field

Job description

Director of Disability and Accessibility Support Services (Hybrid)

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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Reporting to the Assistant Vice Chancellor for Health and Well-being, the Director of Disability and Accessibility Support Services (DASS) provides leadership for the university's disability services department. You will oversee accommodation processes and department personnel. The Director also manages departmental operations while ensuring compliance with federal and state disability laws. These laws include the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act. You will collaborate with students, faculty, staff, and campus leadership to promote universal access, ensure equitable access to educational opportunities for students with disabilities remove barriers to student success.

Service Delivery

• Provide leadership and oversight for the interactive accommodation process, including reviewing requests, interpreting disability documentation, and determining reasonable accommodations following the applicable federal/state laws and university policy.
• Manage implementation of approved academic, housing, testing and other accommodations along with associated services, in collaboration with campus partners.
• Maintain confidential, accurate records of accommodation requests, accessible course materials, and assistive technology support.
• Manage student access to, and instruction on, assistive technologies required for access to UM-Flint's curriculum.
• Engage prospective students at the point of inquiry regarding available support services and transition resources.
• Develop outreach strategies to promote DASS among students, faculty, and staff.
• Promote coordinated, relationship-based support across departments to provide seamless, holistic, student-focused assistance.

Strategic Leadership & Oversight

• Develop departmental goals that align with the Division of Student Affairs and UM-Flint priorities.
• Lead recruitment, onboarding, management, performance evaluation, and professional development of regular and temporary staff.
• Foster a collaborative, student-centered, and inclusive departmental culture focused on service excellence.
• Ensure application of DASS policies, campus procedures, and applicable disability legislation (ADA/ADAA, Section 504).
• Represent DASS on designated Division of Student Affairs, university, and external committee appointments as assigned.
• Serve as a member of the Campus Assessment, Response, and Evaluation (CARE) Team to assist with student support and crisis intervention.

Departmental Operations and Administration

• Manage the departmental budget to align resources with strategic goals and operational priorities.
• Use and manage the departmental case management software (Accommodate) for student intake, accommodation tracking, and data reporting.
• Design and complete departmental assessment plans to measure service effectiveness and track usage trends
• Manage vendor relations (e.g., captioning, alternative format software, testing technology) in collaboration with procurement services.
• Maintain inventory tracking and accessibility-related departmental purchases
• Partner with Marketing and Communications to maintain the department website and outreach strategies.

Institutional Support

• Promote universal design for learning, digital accessibility, and inclusive educational practices across campus.
• Consult with faculty and academic departments on complex accessibility and accommodation issues.
• Organize and present workshops, training sessions, and events on disability awareness and compliance
• Serve on designated UM-Flint committees to support broad institutional accessibility projects and campus accessibility planning..
• Serve as a designated Campus Safety Authority (CSA) in accordance with the Clery Act.
• Perform other duties as assigned.

Required Qualifications

• Master's degree in Higher Education, Special Education, Rehabilitation Counseling, Social Work, or a related field
• Five or more years progressive professional experience in disability services, higher education, rehabilitation counseling, or a related field, including experience interpreting disability documentation and determining reasonable accommodations
• Three or more years of progressively responsible supervisory experience or management experience.
• Knowledge and practical application of ADA, ADAA and Section 504 of the Rehabilitation Act within a higher education setting.
• Demonstrated experience navigating complex student situations and crisis management.
• Knowledge of managing confidential information (FERPA/HIPAA standards).

Why Work at UM-Flint?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.

Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions after 12 months of eligible service with immediate vesting.
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses.

Eligibility for benefits based on your job group, your appointment percentage and the length of your appointment. Learn more about employee benefits and eligibility from the UM Human Resources Benefits and Wellness webpage .

UM-Flint offers tuition support for eligible UM-Flint staff members. In addition, UM-Flint offers dependent tuition support (DTS) for qualified dependents of faculty and staff from all UM campuses. Information can be found at: https://www.umflint.edu/hr/benefits/ .

The work requirements allow both onsite and offsite work and an employee has an expected recurring onsite presence. On occasion, the employee may be required and must be available to work onsite more frequently if necessitated by unit leadership or their designee and/or the job requirements.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes here .

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

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Working Title

Director of Disability and Accessibility Support Services (Hybrid)