Director of Digital Program Management

Arrow Enterprise Computing Solutions; United States; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Matching Contributions

Short-Term/Long-Term Disability

HSA/HRA Options

Paid Time Off

Job summary

Arrow Enterprise Computing Solutions seeks a Director of Digital Program Management to lead a global team and drive scalable, data-driven digital strategies across the Global Components business. You will shape operating models, governance, and change management to deliver strategic digital outcomes.

You will collaborate with Digital Product Management, Finance, and IT to manage budgets, roadmaps, and stakeholder expectations while guiding a culture of measurement and continuous improvement.

Qualifications

• 12+ years of progressively increasing digital program management and leadership experience.
• Experience in large complex global environment, B2B industrial preferred.
• Strong financial and analytics skills with ability to synthesize data into actionable insights.
• Demonstrated ability to manage multiple projects and priorities across functions.
• Master communicator with experience presenting to executives and peers.
• Excellent collaboration skills with internal and external stakeholders across business and technical teams.
• High integrity; culturally sensitive and empathetic.

Responsibilities

• Lead a global team of program, project and portfolio managers and change leaders.
• Define, communicate, and lead cross-functional operating model and ways of working to achieve digital vision and OKRs.
• Lead organizational reviews, governance forums, and ensure alignment across leadership.
• Collaborate with leadership on program scope, roadmaps, sequencing, trade-offs and key results.
• Establish strong stakeholder relationships and proactively address concerns.
• Partner with Digital Product Management and Business leaders on readiness, processes and change management.
• Partner with Finance and IT to track budgets and inform investment strategies.
• Leverage industry insights to identify trends relevant to digital transformation and program leadership.
• Track, measure and analyze program progress and performance.
• Lead Change Management programs and internal communications strategy.
• Support development of a customer-centric, data-informed culture.

Skills

Digital program management

Leadership

Executive communication

Cross-functional collaboration

Change management

Stakeholder management

Education

Bachelor's degree in business, information systems, or related field

Job description

Position: Director of Digital Program Management

Job Description:

Why You'll Love This Role:

We believe that data-enabled digital capabilities and customer experiences, data-driven decisions, and predictive commercial insights, are all essential to achieving customer value and business growth at scale. The Digital organization drives this at Arrow by creating scalable, innovative, value-creating digital strategies, capabilities, and operations for the Global Components business.

What You'll Do:

• Lead a global team of program, project and portfolio managers and change leaders.
• Define, communicate, and lead our cross-functional operating model, ways of working and an approach to collaboration that will enable us to make continuous progress towards our strategic digital vision, north star and OKRs/business outcomes.
• Lead and manage all organizational business reviews, program communications, and governance forums (e.g. Steering Committee, Core Team) ensuring understanding and alignment across key global business and functional leadership.
• Collaborate closely with leadership team on decisions regarding program scope, roadmaps and sequencing, trade-offs, and key results (OKRs).
• Establish strong relationships with stakeholders, communicating effectively and proactively to manage expectations and address concerns.
• Partner with Digital Product Management and Business leaders to analyze and develop strategies to address business readiness, operational impacts, process opportunities, and overall change management requirements that may be necessary to achieve business and customer value.
• Partner with Finance and IT to track program budget and to identify and advocate investment strategies across people, process, technology, and data that support progress towards our aligned objectives and outcomes.
• Leverage competitive and industry insights to identify key trends and opportunities relevant to digital transformation, change management and program leadership.
• Continuously track, measure, and analyze operational program progress and performance.
• Lead Change Management programs and associated internal communication strategy including Digital CAN (change agent network), Viva Engage Community, and regular educational intranet articles.
• Support development of a Digital organization culture that is customer-centric, learning-based, focused on continuous improvement, and grounded in measurement and data-based decision making.
• Lead organizational maturity and help support team events including: Learning Labs, Town Halls, Leadership Team staff meetings.

Who We're Looking For:

• A bachelor's degree in business, information systems, or related relevant field preferred.
• 12+ years of experience of progressively increasing digital program management and leadership experience.
• Experience in large complex global environment, B2B industrial preferred.
• Strong financial and overall reporting and analytics skills with ability to synthesize complex data points into simple business-focused insights and recommendations.
• Demonstrated ability to manage multiple projects and priorities and collaborate across functions and teams.
• Master communicator: A track record of presenting insights and related high-priority topics to executives and peers. Comfortable with public speaking and facilitating large group sessions. Clear communicator with ability to simplify and effectively communicate complex concepts.
• Excellent collaboration skills working with internal and external stakeholders and across both business and technical teams.
• High degree of personal integrity; culturally sensitive & empathetic.

Work Arrangement:

Hybrid: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday-work from home.

What's In It For You:

At Arrow, we're committed to helping our employees thrive, both at work and beyond. Along with competitive compensation, we offer a range of benefits that support your health, financial well being, work-life balance, and professional growth. Your benefits may include:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tu