Director of DevOps, SRE & Infrastructure — SaaS Reliability Leader

BitKernel; Austin (TX); On-site; USD 160,000 - 200,000; Full time

Job summary

BitKernel seeks a Director of DevOps, Site Reliability & Infrastructure to lead reliability, performance, security, and operational maturity of our SaaS platform. This is a high-visibility leadership role with ownership across DevOps, SRE, Infrastructure Operations, and Front-Line Technical Support.

You will advise executives, lead critical incidents, improve observability, modernize infrastructure, and drive cost-conscious, scalable solutions aligned with growth.

Qualifications

• 10+ years in Infrastructure Operations, DevOps, SRE, or related fields.
• 5+ years in a leadership role managing tech and support teams.
• Proven experience with mission-critical SaaS platforms and large-scale cloud/hybrid environments.
• Strong knowledge of Linux, networking, security, automation, and monitoring.

Responsibilities

• Lead DevOps, SRE, Infrastructure, and Front-Line Support teams with clear ownership.
• Own platform availability, performance, reliability, and service delivery.
• Lead incident management, root cause analysis, and post-incident reviews.
• Define SLIs/SLOs, KPIs, and executive reporting for operational health.
• Develop and execute a future-state infrastructure roadmap aligned with business needs.
• Oversee budgeting, forecasting, and cost controls for infra spend.
• Mentor teams and build a culture of ownership and continuous improvement.
• Collaborate with Engineering, Product, Security, and Finance leadership.

Skills

Leadership

Incident management

Strategic planning

Cross-functional collaboration

Communication

Education

Bachelor's degree in Computer Science or related

Tools

Terraform

Kubernetes

CloudFormation

Pulumi

Job description

BitKernel seeks a Director of DevOps, Site Reliability & Infrastructure to lead reliability, performance, security, and operational maturity of our SaaS platform. This is a high-visibility leadership role with ownership across DevOps, SRE, Infrastructure Operations, and Front-Line Technical Support.

You will advise executives, lead critical incidents, improve observability, modernize infrastructure, and drive cost-conscious, scalable solutions aligned with growth.