Director of Data Science & AI for Operations

ServiceTitan; United States; On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Flexible time off

Full medical coverage

Fertility coverage

401(k) match

Paid parental leave

Adoption support

Professional development

Job summary

ServiceTitan is seeking a Director of Data Science for Operations to lead data science and applied AI across two connected domains: the operational core and finance analytics. You will partner with operations and finance leadership to turn complex data into intelligent systems, decisions, and measurable impact—spanning internal operational efficiency and critical business analytics.

This is a player-coach leadership role: you’ll set technical direction, but also be hands on delivering projects

Qualifications

• 8+ years in data science or applied AI/ML; 5+ years leading and growing teams.
• Proven track record guiding ML-driven operational decisions.
• Ability to partner with non-technical executives and translate problems into actionable work.
• Strong foundation in statistics and ML; expertise in modern AI (LLMs, agentic systems, orchestration, retrieval, evaluation).
• Fluent in SQL and Python; familiarity with cloud data stacks and deployment pipelines.

Responsibilities

• Lead data science and applied AI roadmap for operations and finance analytics.
• Own data science and AI projects; deliver high ROI and scalable solutions.
• Lead, hire, and develop a data science/analytics team with rigor and production quality.
• Partner with ops and product leadership to frame problems and ship AI capabilities.
• Communicate findings to executive stakeholders with business clarity.
• Champion an AI/agent-first approach and hands-on technical leadership.

Skills

Data science

Applied AI/ML

Team leadership

Stakeholder communication

Statistics

SQL

Python

ML systems

Tools

Claude Code

DBT

Cloud data warehouses

Job description

ServiceTitan is seeking a Director of Data Science for Operations to lead data science and applied AI across two connected domains: the operational core and finance analytics. You will partner with operations and finance leadership to turn complex data into intelligent systems, decisions, and measurable impact—spanning internal operational efficiency and critical business analytics.

This is a player-coach leadership role: you’ll set technical direction, but also be hands on delivering projects