Director of Customer Trust & Security Engagement

Illumio; Sunnyvale (CA); Presencial; USD 230.000 - 320.000; Jornada completa

Descripción de la vacante

Illumio in Sunnyvale, CA seeks a Director of Customer Trust to lead the company’s customer-facing security engagement program. Reporting to the VP of Security, this role builds trust by communicating Illumio’s security architecture, practices, and product security model to customers.

The Director partners with Sales, Customer Success, Product, and Security to support enterprise deals, manage security reviews, and scale the Trust Center to address inquiries.

Formación

• 10+ years of experience in customer trust, cybersecurity, security assurance, product security, or security consulting.
• Experience engaging directly with enterprise customers on security topics.
• Familiarity with security frameworks and assessments (SOC 2, ISO 27001, ISO 42001, PCI-DSS, SIG, CAIQ).
• Strong ability to translate complex security concepts for customer audiences.

Responsabilidades

• Serve as the primary security representative during customer security reviews and technical discussions.
• Participate in enterprise sales cycles to address customer security questions and architecture reviews.
• Engage directly with customer security teams and CISOs to explain the company’s security posture.
• Lead the team responsible for responding to security questionnaires and customer security assessments.
• Maintain and improve the security response knowledge base and evidence repository.
• Improve efficiency and scalability of questionnaire responses.
• Own Illumio’s customer facing Trust Center.
• Partner with Sales and Customer Success to remove security-related blockers in enterprise deals.
• Develop security collateral that supports customer trust and sales enablement.
• Identify recurring customer security concerns and communicate them back to Security and Product teams.
• Work with Product Security and Engineering to address systemic trust gaps.

Conocimientos

Customer trust leadership

Enterprise engagement

Security assurance

Strong communication

Descripción del empleo

Illumio in Sunnyvale, CA seeks a Director of Customer Trust to lead the company’s customer-facing security engagement program. Reporting to the VP of Security, this role builds trust by communicating Illumio’s security architecture, practices, and product security model to customers.

The Director partners with Sales, Customer Success, Product, and Security to support enterprise deals, manage security reviews, and scale the Trust Center to address inquiries.