Director of Customer Support

Socket.dev; Greeley (CO); On-site; USD 115,000 - 175,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) / Roth IRA with Company Match

Life Insurance

AD&D Insurance

Tuition Reimbursement

Paid Time Off

Job summary

4Rivers Equipment seeks a Director of Customer Support to lead Aftermarket operations, drive service and parts excellence, and elevate the customer experience across locations. This executive role partners with senior leaders to strengthen profitability and employee engagement while shaping the customer support vision.

You will build high‑performing teams, develop scalable strategies, and ensure consistent execution across the organization, with a focus on growth and operational excellence in a

Qualifications

• Associate degree or equivalent combination of education and experience.
• Five or more years of leadership experience in Service Operations, Parts Operations, Aftermarket Management, or related field.
• Strong analytical, financial, and strategic planning capabilities.
• Excellent communication, relationship-building, and leadership skills.

Responsibilities

• Lead aftersales and aftermarket strategy across locations to improve profitability.
• Develop, implement, and monitor the Aftermarket Strategic Business Plan.
• Design and optimize Parts and Service processes for efficiency and customer satisfaction.
• Partner with leadership to set budgets, pricing, and performance targets.
• Foster a culture of accountability, collaboration, and continuous learning.

Skills

Leadership experience

Strategic planning

Financial analysis

Communication

Education

Associate degree or equivalent

Bachelor’s degree preferred

Job description

Director of Customer Support

Location: Greeley, CO
Reports To: Chief Executive Officer
Compensation: $115000 - $175,000 annually*
Employment Type: Full-Time

Lead Customer Support Excellence Across a Growing Organization

At 4Rivers Equipment, we're committed to helping our customers succeed by delivering exceptional equipment solutions and industry-leading support. We are seeking a strategic, people-focused Director of Customer Support to lead our Aftermarket operations and drive service, parts, and customer experience initiatives across the organization.

This executive leadership role is ideal for someone who thrives on building high-performing teams, developing scalable business strategies, and creating exceptional customer experiences. You will partner with operational leaders to strengthen profitability, elevate employee engagement, and ensure consistent execution of our customer support vision.

What You'll Do

Strategic Leadership

• Develop, implement, and continuously evolve the organization's Aftermarket Strategic Business Plan.
• Establish annual goals, financial targets, and operating budgets that align with company objectives.
• Identify growth opportunities and implement strategies that enhance customer value, operational performance, and profitability.
• Monitor industry trends, market conditions, and competitive positioning to drive informed business decisions.

Operational Excellence

• Design, implement, and optimize Parts and Service processes that improve efficiency and customer satisfaction and ensure consistent execution across all locations.
• Partner with leadership teams to monitor performance metrics and drive continuous improvement initiatives.
• Evaluate and adjust labor, parts, and service pricing strategies to maintain competitiveness and profitability.

Team Development & Talent Strategy

• Lead workforce planning efforts for Parts and Service operations.
• Partner with leaders to attract, develop, and retain high-performing team members.
• Support the development of competitive compensation and incentive programs.
• Foster a culture of accountability, collaboration, innovation, and continuous learning.

Customer Experience & Growth

• Champion customer satisfaction initiatives that strengthen long-term customer relationships.
• Collaborate on marketing and promotional strategies that support Aftermarket growth.
• Identify new opportunities to enhance service offerings and deliver innovative customer solutions.

What We're Looking For

Required Qualifications

• Associate degree or equivalent combination of education and experience.
• Five or more years of leadership experience in Service Operations, Parts Operations, Aftermarket Management, or a related field.
• Strong analytical, financial, and strategic planning capabilities.
• Excellent communication, relationship-building, and leadership skills.

Preferred Qualifications

• Bachelor's degree in Business, Management, Agriculture, or a related discipline.
• Experience within agriculture or construction equipment dealerships.
• Demonstrated success developing and implementing growth strategies across multiple locations.

Why Join 4Rivers Equipment?

When you join 4Rivers Equipment, you become part of a John Deere Award-Winning team dedicated to helping customers, employees, and communities thrive. With locations spanning Colorado, New Mexico, and Texas, we offer meaningful opportunities for professional growth and leadership development in a collaborative and purpose-driven environment.

Benefits Include

• Medical, Dental, and Vision Insurance
• 401(k) / Roth IRA with Company Match & Profit Sharing
• Life and AD&D Insurance
• Tuition Reimbursement
• Paid Time Off and Volunteer Time Off
• Employee Discounts and ADP LifeMart Savings
• Career Development and Advancement Opportunities
• Employee Asset Investment Program

Our Commitment to Inclusion

4Rivers Equipment is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are valued, respected, and empowered to succeed. Reasonable accommodation is available throughout the hiring process and employment lifecycle for qualified individuals with disabilities.

Ready to Make an Impact?

If you're a strategic leader who is passionate about customer success, team development, and operational excellence, we'd love to hear from you.

*Compensation will be determined based on factors including experience, skills, qualifications, and geographic location. Additional incentive or bonus opportunities may be available and are not included in the stated salary range.

Req# 1904

Requisition Expires 12/31/2026