Manager, CX Operations

present of AI; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Teton, an AI and computer vision platform, seeks an operations leader to own the deployment journey for new care communities from contract to live system. You will directly run early deployments and translate learnings into repeatable processes, tooling, and reporting that scale across sites.

You will guide cross-functional teams, designing scalable playbooks while ensuring consistent data, timelines, and governance.

Qualifications

• Experience leading multi-site deployments, preferably in healthcare or AI-enabled environments.
• Ability to design and implement repeatable processes from first principles.
• Proven capability to influence across departments without formal authority.

Responsibilities

• Own the end-to-end deployment path for new care communities from signed contract to live system.
• Run early deployments personally and translate outcomes into repeatable tooling and reporting.
• Develop scalable playbooks and capacity planning to support AI rollouts across sites.
• Coordinate cross-functional teams to maintain one plan and one source of truth.

Skills

Multi-site deployment

Process design

Cross-functional leadership

Job description

This role owns the path every new care community takes from signed contract to live system, running early deployments personally and then turning that work into repeatable process, tooling and reporting. A strong candidate has years of multi site implementation work, has built processes from scratch and gotten teams to adopt them, and can lead across departments without formal authority. Comfort with startup ambiguity and hands on execution alongside long term system building matters more than titles.

How it fits the AI era

The product is computer vision that watches rooms and flags risk, so the operations job is about getting that system installed, calibrated and trusted at each site. AI can speed up status tracking and reporting, but the judgment calls on timelines, risk and handoffs between teams stay with people. The human core is keeping every site on one plan and one source of truth when many teams touch the same customer.

How it builds AI experience

Working here means learning how computer vision deployments actually land in care settings, including site evaluation, technical setup and clinical governance before baseline. That gives practical exposure to rolling out AI hardware and software across many locations and to the data quality that keeps alerts reliable. Building fluency in deployment tooling connected to a CRM and in capacity planning for AI rollouts would strengthen a candidacy.

Worth showing

• Multi site implementation ownership
• Process design and adoption
• Cross functional leadership
• Delivery tooling rollout

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Teton

Per the company, Teton provides an AI and computer vision platform that monitors patient and resident rooms to detect activity and risk in real time.