Director of Customer Success: Retention & Growth (Remote)

LexisNexis VitalChek Network Inc. Company; Franklin (VA); Remote; USD 99,000 - 282,000; Full time

Benefits offered by this job

Health Benefits

Retirement Benefits (401(k) with match

Wellbeing programs

Paid time off & volunteer days

Job summary

LexisNexis VitalChek Network Inc. is seeking a Director of Customer Success to lead government customer relationships, drive retention, and accelerate expansion across the VitalChek portfolio.

The role reports to the Senior Director of Sales and may be fully remote within the United States with regular travel to client sites and events. The ideal candidate will build formal customer success capabilities, move teams away from purely technical help, and partner with cross-functional teams to

Qualifications

• 10+ years in customer success, account management, or related leadership roles.
• Proven success leading revenue retention, renewals, and account growth.
• Experience forecasting revenue and managing performance against targets.

Responsibilities

• Lead a team of Customer Success Managers focused on retention, growth, and satisfaction.
• Build and execute customer success strategies aligned with company objectives.
• Own renewal and expansion forecasting and pipeline visibility.

Skills

Leadership

Revenue retention

Account growth

Forecasting

Executive relationships

Education

Bachelor's degree in business or related field

Tools

CRM systems

Salesforce

Job description

LexisNexis VitalChek Network Inc. is seeking a Director of Customer Success to lead government customer relationships, drive retention, and accelerate expansion across the VitalChek portfolio.

The role reports to the Senior Director of Sales and may be fully remote within the United States with regular travel to client sites and events. The ideal candidate will build formal customer success capabilities, move teams away from purely technical help, and partner with cross-functional teams to