Remote Director, Customer Success: Retention & Growth

Brightmine; Franklin (TN); À distance; USD 99 000 - 183 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) with match

Wellbeing platform including Headspace

Résumé du poste

LexisNexis Risk Solutions – VitalChek is seeking a Director of Customer Success to lead a five-member team, drive retention and expansion, and forge high-level relationships with government stakeholders. The role emphasizes proactive customer outcomes, renewal growth, and strategic account planning.

The position may be fully remote within the United States with regular travel to client sites and industry events, supported by collaboration with implementations, product management, and leadership

Qualifications

• 10+ years in customer success, account management, or related leadership roles.
• Proven ability to forecast revenue and manage performance vs targets.
• Experience building executive-level relationships with government or complex customers.
• Strong coaching, leadership, communication, and presentation skills.
• Experience managing escalations and resolving complex customer challenges.

Responsabilités

• Lead, coach, and develop a team of Customer Success Managers focused on retention, expansion, and satisfaction.
• Build and execute customer success strategies aligned with growth objectives.
• Own renewal/expansion forecasting and pipeline visibility for the CS organization.
• Manage executive relationships and conduct strategic reviews with key customers.
• Collaborate with cross-functional teams to deliver exceptional customer experiences and identify growth opportunities.

Connaissances

Leadership

Forecasting revenue

Executive relationships

Coaching

Communication

Formation

Bachelor’s degree in business/marketing/management

Description du poste

LexisNexis Risk Solutions – VitalChek is seeking a Director of Customer Success to lead a five-member team, drive retention and expansion, and forge high-level relationships with government stakeholders. The role emphasizes proactive customer outcomes, renewal growth, and strategic account planning.

The position may be fully remote within the United States with regular travel to client sites and industry events, supported by collaboration with implementations, product management, and leadership