Director, Customer Success: Retention & Growth (Remote)

Relx Plc; Franklin (TN); Hybrid; USD 99,000 - 183,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Wellbeing platform

Job summary

LexisNexis Risk Solutions, within the VitalChek portfolio, seeks a Director of Customer Success (Retention and Growth) in Franklin, TN, with remote-USA capability. You will lead a team of five CSMs, drive retention and expansion, and manage executive relationships with government customers.

Travel to client sites and events will be required. The role focuses on proactive retention, growth opportunities, and cross-team collaboration to maximize long-term value.

Qualifications

• 10+ years in customer success, account management, or related leadership roles.
• Proven track record in revenue retention, renewals, and account growth.
• Experience forecasting revenue and managing performance against targets.
• Ability to build executive-level customer relationships in complex environments.

Responsibilities

• Lead and develop a team of five Customer Success Managers focused on retention and growth.
• Establish a high-performance culture with accountability and measurable outcomes.
• Own renewal and expansion forecasting and pipeline visibility.

Skills

Revenue retention

Executive relationships

Team leadership

Forecasting revenue

Strategic planning

Communication

Education

Bachelor's degree in business/marketing/management

Tools

CRM systems

Job description

LexisNexis Risk Solutions, within the VitalChek portfolio, seeks a Director of Customer Success (Retention and Growth) in Franklin, TN, with remote-USA capability. You will lead a team of five CSMs, drive retention and expansion, and manage executive relationships with government customers.

Travel to client sites and events will be required. The role focuses on proactive retention, growth opportunities, and cross-team collaboration to maximize long-term value.