Director of Customer Success & Growth Enablement

HubSync Co.; Franklin (TN); Presencial; USD 140.000 - 230.000; Jornada completa

Descripción de la vacante

HubSync Co. seeks a Director of Customer Success to lead the CSM and TAM teams and join the Chief Customer Officer’s leadership group, guiding adoption and growth after go-live. You will set vision, programs, and standards that drive retention, revenue, and customer health.

As a senior post-sales leader, you’ll partner with Sales on renewals and expansion, translate customer feedback into product inputs, and keep cross-functional alignment across the organization.

Formación

• 8–12 years in Customer Success or Account Management with manager roles.
• Strategic thinker able to design scalable programs and operate with data.
• Excellent executive presence with senior customer stakeholders.

Responsabilidades

• Lead and develop the CSM and TAM teams with clear goals and performance expectations.
• Define CS strategy, operating model, and engagement framework across segments.
• Own metrics (GRR/NRR, renewals, churn, CSAT/NPS) and overall health.
• Escalation point for at‑risk accounts and critical technical issues.
• Collaborate with Sales on renewal forecasting and expansion opportunities.
• Align with Product, Support, and executive leadership on customer needs.

Conocimientos

Customer Success Leadership

Strategic Thinking

Executive Presence

People Leadership

Cross-functional Collaboration

Educación

Bachelor's degree in related field

Descripción del empleo

HubSync Co. seeks a Director of Customer Success to lead the CSM and TAM teams and join the Chief Customer Officer’s leadership group, guiding adoption and growth after go-live. You will set vision, programs, and standards that drive retention, revenue, and customer health.

As a senior post-sales leader, you’ll partner with Sales on renewals and expansion, translate customer feedback into product inputs, and keep cross-functional alignment across the organization.