Director of Customer Operations - Remote

Tempus AI, Inc.; Chicago (IL); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

incentive compensation

restricted stock units

medical and other benefits depending

Stock options

Job summary

Tempus AI, Inc. is seeking a Director, Customer Operations to lead a team of managers and CSRs in a high-growth healthcare AI environment.

You will shape processes, coach leaders, and partner with Sales, Product, and technical teams to deliver exceptional patient reports and customer value. You will own operational metrics, drive continuous improvement, manage cross-functional initiatives, and scale workflows for real-time insights.

Qualifications

• 10+ years of leadership in operations or customer service.
• Experience with high-volume, service-oriented environments.
• Strong cross-functional project leadership.

Responsibilities

• Lead and develop the Customer Operations team.
• Oversee inbound/outbound customer communications and data gathering for patient reports.
• Monitor operational metrics across client workflows.
• Identify performance gaps and drive improvement with managers.
• Collaborate with Sales, Product, and technical teams to resolve issues.

Skills

Leadership

Process improvement

Project management

Stakeholder management

Data-driven decisions

Mentoring

Empathy

Education

MBA preferred

Advanced degree

Job description

Tempus AI, Inc. is seeking a Director, Customer Operations to lead a team of managers and CSRs in a high-growth healthcare AI environment.

You will shape processes, coach leaders, and partner with Sales, Product, and technical teams to deliver exceptional patient reports and customer value. You will own operational metrics, drive continuous improvement, manage cross-functional initiatives, and scale workflows for real-time insights.