Director of Customer Operations (Hybrid Leadership)

Consumers Energy; Lansing (MI); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401k with company match

Paid parental leave

Up to 13 paid Holidays

Paid time off

Educational Assistance Program

Job summary

Consumers Energy in Michigan is seeking a Director of Customer Operations to lead front and back-office functions, drive strategic plans, and oversee financial performance. You will guide cross-functional teams to improve the customer experience, leverage Lean methods, and optimize operations while ensuring a strong, collaborative workplace culture.

The role requires extensive leadership, data-driven decision making, and experience with regulated utilities.

Qualifications

• Bachelor's degree in Business, Finance, or a related field with 10+ years in a senior leadership role (or equivalent).
• Associate's degree with 12+ years in a senior leadership role in a related field or industry. Regulatory experience is preferred.
• High School Diploma with 14+ years in a senior leadership role in a related field or industry. Regulatory experience is preferred.

Responsibilities

• Collaborates with cross-functional teams to solve problems aligned with business objectives.
• Leads continuous improvement through automation and process enhancements.
• Mentors and develops team members while fostering an inclusive workplace culture.

Skills

Cross-functional leadership

Lean tools

Data analysis

Budgeting

Change management

Communication

Problem solving

Team development

Negotiation

Project management

Education

Bachelor's degree in Business, Finance, or related field

Associate's degree with 12+ years experience in leadership

High School Diploma/GED with 14+ years experience in leadership

Tools

SAP CRM

Job description

Consumers Energy in Michigan is seeking a Director of Customer Operations to lead front and back-office functions, drive strategic plans, and oversee financial performance. You will guide cross-functional teams to improve the customer experience, leverage Lean methods, and optimize operations while ensuring a strong, collaborative workplace culture.

The role requires extensive leadership, data-driven decision making, and experience with regulated utilities.