Director of Customer Experience & Quality Assurance

Lennar; Florida; Presencial; USD 160 000 - 220 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401(k) matching

Paid parental leave

Education assistance

Home purchase discounts

Resumo da oferta

Lennar is seeking a Director of Customer Experience to lead a high-performing team focused on customer care initiatives, quality assurance, and homeowner experience across our communities and projects. This role collaborates with leadership, construction teams, and trade partners to maintain high standards of service and process excellence.

The ideal leader has 10+ years in customer experience or QA within residential construction, strong analytical capabilities, and a proven ability to drive

Qualificações

• Bachelor's degree preferred.
• 10+ years in customer experience or quality management, preferably in residential construction.
• Leadership experience overseeing teams and QA processes.

Responsabilidades

• Lead Customer Care and Quality Assurance with a customer-first culture.
• Develop strategies to embed a customer-centric mindset across the organization.
• Track metrics (e.g., NPS) to drive continuous improvement.
• Advocate for the voice of the customer in operations and strategy.
• Oversee quality standards for trade partners and construction/service delivery.
• Mentor and develop the customer experience team and align with business goals.

Conhecimentos

Leadership

Team development

Customer experience

Quality management

Analytical skills

Construction knowledge

Formação académica

Bachelor's degree

Ferramentas

JD Edwards

AutoCAD

BuildPro/SupplyPro

Salesforce

Descrição da oferta de emprego

Lennar is seeking a Director of Customer Experience to lead a high-performing team focused on customer care initiatives, quality assurance, and homeowner experience across our communities and projects. This role collaborates with leadership, construction teams, and trade partners to maintain high standards of service and process excellence.

The ideal leader has 10+ years in customer experience or QA within residential construction, strong analytical capabilities, and a proven ability to drive