Director of Customer Engagement, Real Estate & Workplace

Salesforce, Inc.; San Francisco (CA); In loco; USD 164.000 - 262.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Descrizione del lavoro

Salesforce is seeking a proactive, strategic leader to guide Real Estate & Workplace Services (REWS). You will orchestrate customer engagement, align cross-functional teams, and partner with external stakeholders to present a united, data-driven narrative across campuses worldwide.

You will drive adoption of AI-enabled tools, quantify value, and deliver consistent, high-impact storytelling to support the sales motion and customer success.

Competenze

• 12+ years of experience in customer engagement, strategic program management, or business operations.
• Able to navigate a matrixed organization and align diverse stakeholders toward a unified goal.
• Experience presenting to customers, external partners, and senior internal stakeholders.
• Strong track record of developing tools to track engagement activity and follow-up accountability.
• Knowledge of AI-driven workplace solutions and digital tools is a plus.

Mansioni

• Unified Front: coordinate across teams to ensure one voice and avoid silos.
• SME Coordination: engage Subject Matter Experts for tours, presentations, and meetings.
• External Hosting: manage campus hosting to strengthen relationships with customers and vendors.
• Customer Zero storytelling: collaborate to highlight Salesforce products for real estate needs.
• Global Narrative Governance: establish standardized messaging across all regions.
• Proof Points: provide data-backed ROI evidence from global office portfolio.
• Operational Tracking: build tools to track engagement history and outcomes.
• Outcome Management: track meeting outcomes and pending action items.
• Product Feedback Integration: funnel field insights to Product/Engineering.
• Quantifying Value: document resources dedicated to sales support and ROI.

Conoscenze

Customer engagement

Strategic program management

Business operations

Executive presence

Cross-functional collaboration

Presentation skills

Data-driven mindset

Technological fluency

Descrizione del lavoro

Salesforce is seeking a proactive, strategic leader to guide Real Estate & Workplace Services (REWS). You will orchestrate customer engagement, align cross-functional teams, and partner with external stakeholders to present a united, data-driven narrative across campuses worldwide.

You will drive adoption of AI-enabled tools, quantify value, and deliver consistent, high-impact storytelling to support the sales motion and customer success.