Director, Customer Engagement & Global Experience

Salesforce, Inc.; San Francisco (CA); On-site; USD 164,000 - 262,000; Full time

Job summary

Salesforce, Inc. is seeking a proactive leader in Real Estate & Workplace Services (REWS) to orchestrate customer engagements, align cross-functional teams, and strengthen relations with external partners and landlords.

The role sits within a global context, linking subject matter experts, campus operations, and Salesforce products. The candidate will build tools to track engagements, ensure follow-ups are seamless, and quantify ROI of REWS participation in the sales motion, collaborating with

Qualifications

• 12+ years of experience in customer engagement or strategic program management.
• Experience in fast-paced corporate environments.
• Proven ability to connect dots across complex projects and anticipate business needs.

Responsibilities

• Coordinate across account teams and internal REWS functions to ensure unified messaging.
• Engage SMEs across Tech Enablement, Business Ops, Communications, etc. for tours, presentations, and meetings.
• Manage external hosting on the campus and strengthen relationships with customers, vendors, and landlords.
• Collaborate with Communications to develop the Customer Zero story and standardized messaging.
• Govern and standardize the Customer Zero narrative across regions from London to Tokyo to San Francisco.
• Track engagement history and meeting outcomes with a single source of truth.
• Drive accountability tracking and follow-up on customer requests.
• Provide data-backed ROI insights from the office portfolio to Sales teams.

Skills

Relationship orchestration

Stakeholder management

Executive presence

Presentation skills

Sales motion understanding

Data-driven mindset

AI/tech fluency

Cross-functional collaboration

Communications strategy

Global narrative governance

Job description

Salesforce, Inc. is seeking a proactive leader in Real Estate & Workplace Services (REWS) to orchestrate customer engagements, align cross-functional teams, and strengthen relations with external partners and landlords.

The role sits within a global context, linking subject matter experts, campus operations, and Salesforce products. The candidate will build tools to track engagements, ensure follow-ups are seamless, and quantify ROI of REWS participation in the sales motion, collaborating with