Contact Center Sales Director: Lead Growth & Ops

Russell Cellular- Authorized Verizon Dealer; Springfield (MO); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

EAP

Verizon discounts

Career development

Same day pay

Job summary

Russell Cellular is seeking a dynamic Contact Center Director of Sales to lead our consumer and business telesales operations. You will drive sales growth, ensure exceptional customer experience, and align strategies with Verizon partnerships.

The role demands strong leadership, data-driven decision making, and the ability to develop future leaders in a high-volume contact center environment. In this executive role, you will oversee performance metrics, workforce planning, training, and

Qualifications

• 7+ years of leadership in sales or customer operations, preferably in contact centers or retail telecom.
• Proven track record of driving sales growth and operational performance.
• Strong capability in KPI management, analytics, and team development.
• Excellent communication, organizational, and decision-making skills.

Responsibilities

• Lead, coach, and develop managers and frontline teams.
• Drive sales performance, revenue growth, and conversion results.
• Oversee contact center operations, customer experience, and workforce planning.
• Manage KPIs, performance accountability, and continuous improvement initiatives through data.
• Provide strategic direction for training and leadership development.
• Lead cross functional initiatives.
• Build strong partnerships with Verizon and key business stakeholders.
• Collaborate across departments to achieve company goals and drive business results.

Skills

Leadership

Sales leadership

KPI management

Analytics

Customer experience

Strategic planning

People development

Job description

Russell Cellular is seeking a dynamic Contact Center Director of Sales to lead our consumer and business telesales operations. You will drive sales growth, ensure exceptional customer experience, and align strategies with Verizon partnerships.

The role demands strong leadership, data-driven decision making, and the ability to develop future leaders in a high-volume contact center environment. In this executive role, you will oversee performance metrics, workforce planning, training, and