Director of Customer Advocacy (Fully Remote)

Not Specified; United States; Remote; USD 180,000 - 200,000; Full time

Job summary

Not Specified is building a customer advocacy and community function for a Series B healthcare AI company, turning customer outcomes into stories, references, and relationships to drive growth across the business.

What You'll Do: Build a Customer Advisory Board, recruit members, design the program, and initiate engagements; establish a reference program with case studies, testimonials, and video content; create a speaker program and integrate proof points into website, sales materials, ABM, and

Qualifications

• 7–10 years in B2B customer marketing, advocacy, or product marketing.
• Experience building advocacy or reference programs from zero to one, including a Customer Advisory Board.
• Healthcare or regulated industry experience with executive-level customer relationships.

Responsibilities

• Build a Customer Advisory Board with member recruitment, program design, and initial engagements.
• Establish a customer reference program and cadence for case studies, testimonials, and video content.
• Create a customer speaker program and weave proof points into website, sales materials, ABM, and executive communications.

Skills

B2B marketing

Advocacy programs

Reference programs

Executive relationships

Job description

• Build a customer advocacy and community function from the ground up at a Series B healthcare AI company.
• Turn customer outcomes into stories, references, and relationships that support growth across the business.

What You'll Do:

• Build a Customer Advisory Board, including member recruitment, program design, and initial engagements.
• Establish a customer reference program and a cadence for case studies, testimonials, and video content.
• Create a customer speaker program and integrate proof points into website, sales materials, ABM, and executive communications.

What We're Looking For:

• Seven to ten years of experience in B2B customer marketing, advocacy, or product marketing.
• Experience building advocacy or reference programs from zero to one, including a Customer Advisory Board.
• Background in high-growth B2B, ideally healthcare or regulated industry, with executive-level customer relationships.
• Salary range: $180,000 to $200,000 USD annually.
• Remote within the United States, with San Francisco as primary location; visa sponsorship available.

Not Specified

A Series B healthcare AI company leveraging artificial intelligence to improve healthcare outcomes. As a high-growth startup, it emphasizes customer outcomes, innovation, and building relationships with executive-level customers.