Customer Advocacy Manager (Fully Remote)

Healthcare AI Company; United States; Remote; USD 180,000 - 200,000; Full time

Job summary

Healthcare AI Company is seeking a senior leader to build and scale a customer advocacy and community function from the ground up. You will turn customer outcomes into compelling stories, references, and relationships that fuel growth and trust.

Based in San Francisco with a remote position across the US, you will establish a Customer Advisory Board, launch a reference program with case studies and testimonials, and develop a speaker bureau to showcase proof points to sales and marketing while

Qualifications

• 7–10 years in B2B customer marketing or advocacy.
• Experience building advocacy programs from scratch, preferably in regulated industries.

Responsibilities

• Build a customer advocacy and community function from the ground up.
• Turn customer outcomes into stories, references, and relationships.
• Build a Customer Advisory Board, including member recruitment and charter development.
• Create a customer reference program and produce case studies, testimonials, and video content.
• Develop a customer speaker bureau and integrate proof points into sales and marketing.

Skills

7–10 years B2B customer marketing/adv

Job description

• Build a customer advocacy and community function from the ground up.
• Turn customer outcomes into stories, references, and relationships.

Key Responsibilities:

• Build a Customer Advisory Board, including member recruitment and charter development.
• Create a customer reference program and produce case studies, testimonials, and video content.
• Develop a customer speaker bureau and integrate proof points into sales and marketing.

Qualifications:

• Seven to ten years in B2B customer marketing or advocacy.
• Experience building advocacy programs from scratch, preferably in regulated industries.

Compensation:

• Base salary $180,000-$200,000 USD annually.
• Remote position within the US, with primary location in San Francisco.

This healthcare AI company leverages artificial intelligence to improve patient outcomes. It is a high-growth company with a focus on customer success and innovation.