Director of Critical Care Services

Mercy-Health-System-Corporation; Rockford (IL); Sur place; USD 113 000 - 181 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

Life & Disability Insurance

FSA/HSA Options

Paid time off

Tuition reimbursement

Career advancement opportunities

Résumé du poste

Mercyhealth seeks an experienced Director of Critical Care Services to lead clinical operations within a Level I Trauma Center. This role advances quality and patient safety, strengthens multidisciplinary collaboration, and drives operational excellence while delivering high-quality, evidenced-based care to critically ill and injured patients.

Responsibilities include developing strategic vision for departments, managing budgets, mentoring staff, and optimizing physician partnerships.

Qualifications

• Bachelor of Science in Nursing or Master of Science in Nursing.
• Minimum 3–5 years of progressively responsible hospital nursing leadership.
• Strong physician relationship skills and evidence of collaborative leadership.

Responsabilités

• Develop and implement a strategic vision for critical care departments.
• Oversee clinical operations in a Level I Trauma Center with 24/7 accountability.
• Lead cost control, budgeting, and efficiency initiatives.
• Mentor staff, recruit talent, and foster staff development.
• Drive quality, safety, and patient experience improvements (Press Ganey, HCAHPS).

Connaissances

Strategic vision

Financial management

Leadership

Quality improvement

Staff development

Physician relations

Communication

Customer service focus

Change management

Formation

BSN

MSN preferred

Description du poste

We are seeking an experienced Director of Critical Care Services to lead clinical operations within a Level I Trauma Center. This leadership role offers the opportunity to advance quality and patient safety, strengthen multidisciplinary collaboration, support staff development, and drive operational excellence while ensuring the delivery of high-quality, evidence-based care to critically ill and injured patients.Schedule: 40 hours per weekShift: Monday to Friday Day Shift Hours with 24/7 accountabilityESSENTIAL DUTIES AND RESPONSIBILITIESAbility to develop, articulate and implement a strategic vision for Departments responsible for which align with System and Department of Nursing Mission and Vision.Excellent business acumen and analytical skills. Strong problem solving abilities in complex situations. Strong financial skills; ability to manage budgets and teams to meet organizational objectives.Experience in areas of cost savings, expenditure controls, and efficiencies in health care operations.A visible nursing leader with outstanding relationship building skills.A demonstrated record of success in identifying, recruiting and retaining strong clinicians and unit leaders.Must possess strong physician relationship skills with a proven track record of collaborative partnering with physician leaders.Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service. Is responsible for achievement of patient satisfaction-PressGaney and HCAHPS-action plans to achieve targets for their areas of responsibility.Experience with process improvement in operations, quality, and organizational change. Knowledge of continuous quality improvement management principles and practices.Knowledge of accreditation and certification requirements and standards.Strong communication and presentation skills, both written and verbal. Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.Demonstrated ability in developing and mentoring staff and colleagues.Leads by example, consistently demonstrating highly professional behavior. Demonstrates personal and professional accountability and holds others to the same.Demonstrates decisiveness and an ability to gain consensus where appropriate. Able to align diverse constituencies’ needs and expectations that result in win-win solutions.Strong nursing leader who is customer focused with a collaborative attitude. Exhibits a passion for nursing.Serves as a role model and coach for Service Excellence Standards and service recovery.CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONSTo perform the job successfully, an individual should demonstrate the following behavior expectations:Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.EDUCATION AND EXPERIENCEBachelor of Science in Nursing or Master of Science Degree in Nursing, If the individual has a BSN, a Master’s Degree in a related field is preferred.Must have a minimum of 3 to 5 years of progressively responsible hospital nursing leadership experience.CERTIFICATION AND LICENSURELicensed professional nurse in the state of practiceApproved CPR, BLS within 90 days of hire dateADDITIONAL REQUIREMENTSPassing the Driver’s License Check and or Credit Check-for those positions requiring.Passing the WI Caregiver Background Check and or IL Health Care Workers Background Check.Must be able to follow written and oral instructions.OTHER SKILLS AND ABILITIESWORK ENVIRONMENTThe noise level in the work environment is usually moderate.Occupational Exposure: Category B -Some partners in the specified job classification have occupational exposure.AGE OF PATIENTS SERVEDAdolescents 13 years – 17 yearsAdult 18 years – 64 yearsGeriatric 65 years and olderINFORMATION ACCESSPartner may access patient care information, financial data, human resource data and strategic and planning data needed to perform their job duties as directed by the director.WORK CONTACT GROUPPartners, physicians, patients, family, visitors, vendorsSPECIAL PHYSICAL DEMANDSThe Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is frequently required to stand; walk; reach with hands. Specific vision abilities required by this job include close vision and ability to adjust focus.LEVEL OF SUPERVISIONResponsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; employee adherence to annual education and certification requirements.SUPERVISESDirectly supervises manager of critical care. Indirectly supervises partners of critical care. Supervisory responsibilities are conducted in accordance with directives of management, the organization's policies, and applicable laws.PAY RANGE:$113,022.72 - $180,836.35Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.Mercyhealth offers competitive pay and a comprehensive benefits package including:Medical, Dental, VisionLife & Disability InsuranceFSA/HSA OptionsGenerous, accruing paid time offPaid Parental and caregiver leaveCareer advancement and educational opportunitiesTuition and certification reimbursementCertification ReimbursementWell-being ProgramsEmployee DiscountsOn-Demand PayFinancial EducationAnnual recognition/awards eventsPartner appreciation daysFamily entertainment/attractions discountCommunity service/improvement opportunitiesClick here for more details regarding Mercyhealth Careers Benefit Information.At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.Mercyhealth has been nationally recognized for our commitment to our people and culture, including:#1 in the nation on AARP's Best Employers for Workers Over 50One of Working Mother magazine's 100 Best Companies for Working MothersA Top 50 Company and Top 10 Nonprofit for Executive Women