Director of Critical Care Services

Mercy Health Corporation

Rockford (IL)

On-site

USD 113,000 - 181,000

Full time

7 days ago

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Benefits offered by this job

Medical, Dental, Vision

Paid time off

Tuition and certification-reimbursed

Well-being Programs

Employee discounts

Job summary

Mercyhealth is seeking an experienced Director of Critical Care Services to lead clinical operations in a Level I Trauma Center. This role focuses on advancing quality and patient safety, strengthening multidisciplinary collaboration, staff development, and operational excellence to ensure evidence-based care for critically ill and injured patients.

The position reports to the leadership team and requires strategic vision, strong financial acumen, and a commitment to service excellence within

Qualifications

Bachelor of Science in Nursing required; Master of Science in Nursing preferred if BSN holder.
Minimum 3–5 years of progressively responsible hospital nursing leadership experience.

Responsibilities

Develop and articulate a strategic vision for departments aligned with system and nursing mission.
Manage budgets and drive cost savings, efficiencies in healthcare operations.
Recruit, retain and mentor strong clinicians and unit leaders; build physician relationships.
Lead quality, safety, and patient satisfaction initiatives and achievement plans.
Drive process improvement and continuous quality improvement across operations.

Skills

Leadership

Financial acumen

Strategic vision

Communication

Mentoring staff

Physician relationship building

Quality & safety focus

Change management

Education

Bachelor of Science in Nursing

Master of Science in Nursing

Job description

We are seeking an experienced Director of Critical Care Services to lead clinical operations within a Level I Trauma Center. This leadership role offers the opportunity to advance quality and patient safety, strengthen multidisciplinary collaboration, support staff development, and drive operational excellence while ensuring the delivery of high-quality, evidence-based care to critically ill and injured patients.

Schedule: 40 hours per week

Shift: Monday to Friday Day Shift Hours with 24/7 accountability

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ability to develop, articulate and implement a strategic vision for Departments responsible for which align with System and Department of Nursing Mission and Vision.
Excellent business acumen and analytical skills. Strong problem solving abilities in complex situations. Strong financial skills; ability to manage budgets and teams to meet organizational objectives.
Experience in areas of cost savings, expenditure controls, and efficiencies in health care operations.
A visible nursing leader with outstanding relationship building skills.
A demonstrated record of success in identifying, recruiting and retaining strong clinicians and unit leaders.
Must possess strong physician relationship skills with a proven track record of collaborative partnering with physician leaders.
Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service. Is responsible for achievement of patient satisfaction--PressGaney and HCAHPS--action plans to achieve targets for their areas of responsibility.
Experience with process improvement in operations, quality, and organizational change. Knowledge of continuous quality improvement management principles and practices.
Knowledge of accreditation and certification requirements and standards.
Strong communication and presentation skills, both written and verbal. Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.
Demonstrated ability in developing and mentoring staff and colleagues.
Leads by example, consistently demonstrating highly professional behavior. Demonstrates personal and professional accountability and holds others to the same.
Demonstrates decisiveness and an ability to gain consensus where appropriate. Able to align diverse constituencies' needs and expectations that result in win-win solutions.
Strong nursing leader who is customer focused with a collaborative attitude. Exhibits a passion for nursing.
Serves as a role model and coach for Service Excellence Standards and service recovery.

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality

Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service

Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering

Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost

Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

EDUCATION AND EXPERIENCE

Bachelor of Science in Nursing or Master of Science Degree in Nursing, If the individual has a BSN, a Master's Degree in a related field is preferred.
Must have a minimum of 3 to 5 years of progressively responsible hospital nursing leadership experience.

CERTIFICATION AND LICENSURE

Licensed professional nurse in the state of practice
Approved CPR, BLS within 90 days of hire date

ADDITIONAL REQUIREMENTS

Passing the Driver's License Check and or Credit Check--for those positions requiring.

Passing the WI Caregiver Background Check and or IL Health Care Workers Background Check.

Must be able to follow written and oral instructions.

OTHER SKILLS AND ABILITIES

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

Occupational Exposure: Category B -Some partners in the specified job classification have occupational exposure.

AGE OF PATIENTS SERVED

Adolescents 13 years - 17 years

Adult 18 years - 64 years

Geriatric 65 years and older

INFORMATION ACCESS

Partner may access patient care information, financial data, human resource data and strategic and planning data needed to perform their job duties as directed by the director.

WORK CONTACT GROUP

Partners, physicians, patients, family, visitors, vendors

SPECIAL PHYSICAL DEMANDS

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is frequently required to stand; walk; reach with hands. Specific vision abilities required by this job include close vision and ability to adjust focus.

LEVEL OF SUPERVISION

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; employee adherence to annual education and certification requirements.

SUPERVISES

Directly supervises manager of critical care. Indirectly supervises partners of critical care. Supervisory responsibilities are conducted in accordance with directives of management, the organization's policies, and applicable laws.

PAY RANGE

$113,022.72 - $180,836.35

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

Medical, Dental, Vision
Life & Disability Insurance
FSA/HSA Options
Generous, accruing paid time off
Paid Parental and caregiver leave
Career advancement and educational opportunities
Tuition and certification reimbursement
Certification Reimbursement
Well-being Programs
Employee Discounts
On-Demand Pay
Financial Education
Annual recognition/awards events
Partner appreciation days
Family entertainment/attractions discount
Community service/improvement opportunities

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including: