Director of Creative Operations & Delivery

WOLVERINE WORLDWIDE INC; Rockford (MI); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Wolverine World Wide, Inc. is seeking a Director of Creative Operations to own the operational backbone of The Agency.

You will lead Creative Services and Project Management, establishing standards, staffing, and delivery processes to move work from intake to delivery with efficiency and financial discipline. You will partner with Creative Leadership to improve systems, tools, reporting, and workflows, ensuring consistent service across brands while managing budgets and external partners.

Qualifications

• Bachelor’s Degree in Business, Marketing, Communications, Operations.
• 10+ years of experience in creative operations, project management, agency operations in an advertising agency environment.
• Experience leading operational functions.
• Strong understanding of the creative process from project intake through delivery.
• Proven experience building resource plans, managing capacity, and balancing competing priorities.
• Strong financial acumen, including budgeting, forecasting, vendor management, and operational reporting.
• Experience managing and developing high-performing teams.
• Experience implementing and optimizing workflow, resource management, and project management tools.
• Excellent communication, stakeholder management, and organizational skills.
• Strategic thinker with the ability to translate business objectives into operational solutions.

Responsibilities

• Lead and develop the Creative Services and Project Management function.
• Establish standards, tools, and best practices for planning and delivery.
• Ensure projects are scoped, planned, prioritized, and tracked from intake to delivery.
• Drive a culture of accountability, collaboration, and service excellence.
• Design and optimize workflows to improve efficiency and scalability across brands.
• Manage capacity planning, utilization reporting, and demand forecasting.

Skills

Creative operations

Project management

Agency operations

Education

Bachelor’s Degree in Business, Marketing, Communications, Operations

Job description

Wolverine World Wide, Inc. is seeking a Director of Creative Operations to own the operational backbone of The Agency.

You will lead Creative Services and Project Management, establishing standards, staffing, and delivery processes to move work from intake to delivery with efficiency and financial discipline. You will partner with Creative Leadership to improve systems, tools, reporting, and workflows, ensuring consistent service across brands while managing budgets and external partners.