Director of Creative Delivery & Programs

dept

United States

On-site

USD 180,000 - 230,000

Full time

5 days ago

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Job summary

DEPT is seeking a Director of E&E Delivery to lead client programs and grow a high-performing team. The role combines people management with strategic client leadership, guiding research, strategy, design, development and deployment of web and software products.

Strong program management skills and experience managing multiple concurrent projects are essential. The successful candidate will coach and grow their team, establish standardized processes, and ensure delivery health across complex

Qualifications

10+ years of project management experience in advertising, creative agency, production studio, or related environment.
5+ years of program management experience.
7+ years experience managing an internal team and direct reports.
Strong understanding of creative workflows across design, video, digital, social, and integrated campaigns.
Experience with AI-enabled creative workflows or content production tools.
Strong interpersonal, written and verbal communication skills.
Excellent problem solving, organization, time management, and risk management skills.
Experience in merging project artifacts into a program scale set of artifacts used to orchestrate the larger set of initiatives.
The ability to be self-directed and work in a dynamic environment with diverse skill levels.
Expertise with project management tools (Asana, Monday.com, Wrike, Jira).

Responsibilities

Define, manage and execute various types of creative projects to maximize client objectives, expectations, and profitability.
Establish the operating model, communication, plan and tools for successful delivery.
Directly manage creative project management team members with ongoing mentorship and career development.
Coach team members on best practices and solve client challenges as a partner.
Lead development and implementation of standardized creative processes and tools across Delivery.
Oversee and deliver daily status updates for engagements, both internal and client-facing.
Balance strategic thinking with meticulous execution and attention to detail.
Serve as the primary contact between clients and internal creative teams for clear communication.
Make resourcing recommendations and monitor team bandwidth and delivery health.
Join client and internal meetings to identify evolving needs and opportunities; act as subject matter expert.
Coordinate and organize tasks that support project execution and delivery.
Lead discussions with stakeholders to communicate progress, milestones, and delivery health.
Manage timelines, budgets, scope and risks to ensure high-quality outcomes.
Contribute to business development through defining scope, processes and resource estimates.
Support change management by modeling tactical approaches and managing resources.
Minimal travel may be required to client sites.