Director of Conversational AI Strategy & Growth

TELUS Digital; Charlottesville (VA); Hybrid; USD 158,000 - 198,000; Full time

Benefits offered by this job

Healthcare benefits – medical, vision, dental

401K matching

Employee Share Purchase Plan

Competitive PTO policy

Employee Assistance Program (EAP)

Life & disability insurance

Job summary

A leading digital product consultancy is seeking a Director for Conversational AI Agents to shape strategy and drive innovation. The role involves building solutions in conversational AI, mentoring a skilled team, and expanding client relationships. With extensive experience in AI/ML and technology consulting, the ideal candidate will excel at guiding complex projects and delivering exceptional customer value. The position allows for hybrid or remote work, with a competitive salary and benefits package.

Qualifications

• 10+ years in technology consulting, digital transformation, or customer experience roles, focused on AI/ML solutions.
• 5+ years of leadership experience mentoring a development team in a global consulting environment.
• Proven expertise in delivering large-scale conversational AI solutions.

Responsibilities

• Develop and execute the strategic roadmap for the Conversational AI Agent practice.
• Lead the delivery and development team of Conversational Architects and designers.
• Identify new business opportunities and cultivate strong relationships with key partners.

Skills

Technology consulting

AI/ML solutions

Leadership

Customer experience

NLP

Education

Bachelor's degree in Computer Science or related field

MBA or advanced degree

Tools

Google Customer Engagement Services

Job description

A leading digital product consultancy is seeking a Director for Conversational AI Agents to shape strategy and drive innovation. The role involves building solutions in conversational AI, mentoring a skilled team, and expanding client relationships. With extensive experience in AI/ML and technology consulting, the ideal candidate will excel at guiding complex projects and delivering exceptional customer value. The position allows for hybrid or remote work, with a competitive salary and benefits package.