Director of Contractor Experience & Service Delivery

Core Group; Houston (TX); On-site; USD 120,000 - 165,000; Full time

Job summary

Core Group Resources in Katy, TX is seeking a Director of Contractor Service to lead our contractor program from onboarding through completion. You will manage a team of Service Consultants and collaborate with Sales, Recruiting, Onboarding, and HR to meet client and contractor needs.

This hands-on leadership role focuses on compliance, relationship-building, and driving KPI-driven performance across the assignment lifecycle; travel to client sites is required.

Qualifications

• 8+ years of staffing/contract labor experience.
• Ability to lead, train, and hold a team accountable.
• Strong knowledge of contractor compliance and HR/payroll processes.
• Excellent communication and relationship-building skills.
• Proficient with Microsoft Office; staffing software experience a plus.
• Bachelor’s degree preferred.
• Bilingual English and Spanish preferred.

Responsibilities

• Lead and develop a team of Service Consultants, balancing workloads and building a culture of excellence.
• Build strong relationships with contractors and with departments across the assignment process.
• Partner with HR, Payroll, Safety, and other teams to resolve contractor issues.
• Audit compliance against industry standards, client contracts, and internal processes.
• Train your team on customer policies and regulatory requirements.
• Create, implement, and track KPI metrics and hold the team accountable.
• Recommend improvements to client delivery to maintain high service standards.
• Drive contractor retention, referrals, and share new leads from relationships.
• Travel to client job sites as needed.

Skills

Team leadership

Contractor compliance

Client relationships

KPI tracking

Communication

Bilingual English/Spanish

Education

Bachelor’s degree

Tools

Microsoft Office

Staffing software

Job description

Core Group Resources in Katy, TX is seeking a Director of Contractor Service to lead our contractor program from onboarding through completion. You will manage a team of Service Consultants and collaborate with Sales, Recruiting, Onboarding, and HR to meet client and contractor needs.

This hands-on leadership role focuses on compliance, relationship-building, and driving KPI-driven performance across the assignment lifecycle; travel to client sites is required.