Director of Constituent Services

Office of the Indiana Attorney General; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Office of the Indiana Attorney General is seeking a Director of Constituent Services to oversee the Constituent Services operation and team, ensuring front desk staffing and timely, accurate responses to constituents. You will coordinate communications with visitors, legislators, and the AG's executive team.

The role emphasizes strong written and verbal communication, organization, and the ability to manage multiple priorities in a government environment. Previous government experience is valued.

Qualifications

• Exceptional written and verbal communications.
• Detail oriented and organized.
• Broad understanding of current events.
• Knowledge of local, state and federal government.

Responsibilities

• Oversee and manage constituent services operation and team.
• Ensure front desk staffing during business hours.
• Oversee data entry on incoming correspondence and external messaging for accuracy and timeliness.
• Provide weekly reports on correspondence to executive team and the Attorney General.
• Serve as the primary contact to visitors, legislators, and invited guests of the AG and Executive Team.
• Provide assistance to AG and Executive Team in communicating with constituents and staff.
• Manage special projects for the AG and Executive Staff.
• Other duties as assigned.

Skills

Written and verbal communications

Attention to detail

Organization

Current events understanding

Ability to learn quickly

Coping with stress

Education

Bachelor's degree

Job description

The Director of Constituent Services is in charge of overseeing and managing all constituent operations.

• Oversee and manage constituent services operation and team
  • Ensure front desk in the statehouse and at the government center are staffed during business hours.
  • Oversees constituent services staff to ensure accurate data entry on incoming correspondence, external messaging is consistent and accurate, responses are given in timely fashion to ensure a customer focused environment.
  • Provide weekly reports on correspondence to executive team and the Attorney General
• Serves as the primary point of initial contact to visitors, legislators, and invited guests of the AG and Executive Team when they arrive at the Statehouse.
• Provide assistance to AG and Executive Team, as appropriate, in communicating with internal and external constituents and staff.
• Manages a variety of special projects for the AG and Executive Staff, as needed.
• Other duties as assigned.

• 4-year bachelor’s degree from an accredited university preferred but not required.
• Exceptional written and verbal communications
• Detail oriented and organized
• Responsible for having a broad understanding of current events
• Detailed knowledge of local, state and federal government
• Keep abreast of state and federal legislation that impacts constituents
• Ability to learn new concepts quickly
• Able to handle stressful situations