Director of Conference Services

Outrigger Hospitality Group; Kailua (HI); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Health insurance

Paid holidays, sick leave, vacation

401K retirement plan

Recognition and award programs

Employee assistance program

Discounted hotel rates

Growth through training and dev

Job summary

OUTRIGGER Resorts & Hotels in Hawaii seeks a Director of Conference Services to lead, train and manage the Catering Service Manager and Coordinator. You will drive the banquet budget, maximize revenue, and protect the guest experience across events.

Strong leadership, problem solving and coordination with guest services and operating departments are essential to exceed expectations and foster repeat business.

Qualifications

• Five years+ as Director of Conference Services or Catering in a full-service resort/hotel.
• Experience with Incentives, Meetings & Events and Weddings.
• Proficient with Microsoft Office (Word, Excel, Outlook), Delphi and Opera.

Responsibilities

• Direct, train and lead the Catering Service Manager and Coordinator.
• Maximize banquet revenues, control expenses, and ensure guest satisfaction.
• Liaise with guests and operating departments to ensure successful meetings.

Skills

Leadership

Budget management

Multitasking

English proficiency

Interpersonal skills

Education

Bachelor’s degree in Hospitality or related field

Tools

Microsoft Office

Delphi

Opera

Job description

Job Description:

Work in a company where people truly believe in what they’re doing. At OUTRIGGER Resorts & Hotels , we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our ’ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.

The Director of Conference Services directs, manages ,trains and leads the Catering Service Manager & and Coordinator to achieve the goals of the banquets budget for the resort. Provide strong leadership, creativity, and interpersonal skills to a dynamic team. Is accountable for the management and profitability of all aspects of the events and conferences, including maximizing revenues and profitability, controlling expenses and protecting the integrity of the guest experience. DCS will be responsible for establishing and maintaining rapport with guests prior to, during, and post-conference, exceeding their expectations and encouraging repeat business. Responsible for acting as a liaison between the guest and operating departments to ensure successful meetings, and to generate repeat business.

Minimum Requirements

Five years or more of experience as a Director of Conference Services or Director of Catering in a full service resort or hotel with experience in handling Incentives, Meetings & Events and Weddings. Excellent computer skills to include Microsoft Office (Word, Excel, Outlook), Delphi and Opera. Must be organized and able to prioritize work load. Be able to multitask, problem solve and provide solutions.
Excellent reading, writing and oral proficiency in English. Possess good initiative and ability to multi task in a busy work environment.

Come Work Here!

While base pay starts at $90,000, there is potential for a higher salary based on factors such as applicant skill, experience, education.

• Health Insurance (Dental, Medical, Prescription, Vision)
• Paid Holidays, Sick, Vacation and Medical Leave
• Retirement Plan (401K)
• Recognition and Award Programs
• Employee Assistance Program
• Discounted Hotel Rates
• And many opportunities for growth through our training and development programs!

*please note that benefits may vary depending on position or property