Director of Concierge & Guest Services

PBS Facility Service; New York (NY); Remote; USD 85,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

PBS Facility Service is seeking a Director of Concierge to lead a team of doorman supervisors, drive service excellence, and ensure efficient front-of-house operations. You will train staff, set departmental goals, and collaborate with facilities to tailor services to residents and clients. The role emphasizes leadership, strategic decision-making, and commitment to continuous service improvement.

Qualifications

• Bachelor’s degree in hospitality management or related field is preferred.
• Proven leadership and service excellence in doorman/concierge roles.
• Excellent communication and interpersonal skills required.

Responsibilities

• Lead doorman supervisors and ensure high-quality service delivery.
• Streamline front-of-house operations and improve guest/resident experiences.
• Schedule rostering of staff and monitor performance metrics.
• Build strong relations with facility managers and clients.

Skills

Leadership

Team management

Customer service

Communication

Problem solving

Hospitality

Education

Bachelor’s degree in hospitality management

Job description

PBS Facility Service is seeking a Director of Concierge to lead a team of doorman supervisors, drive service excellence, and ensure efficient front-of-house operations. You will train staff, set departmental goals, and collaborate with facilities to tailor services to residents and clients. The role emphasizes leadership, strategic decision-making, and commitment to continuous service improvement.