Director of Community Relations - Lakeview

Koelsch Communities; Bloomingdale (IL); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Accident insurance

Employer HSA contributions

Referral program

Job summary

Koelsch Communities seeks a mission-minded, relationship-driven Director of Community Relations for Lakeview memory care in Bloomingdale, IL. This full-time role leads marketing and sales to raise occupancy and census through proactive outreach and tours.

The ideal candidate will deliver superior customer service, manage annual marketing plans, coordinate move-ins, maintain marketing collateral, and report weekly results.

Qualifications

• Sales and marketing experience.
• Experience in the senior living industry is preferred.
• Leads with a customer service mindset for seniors.
• Team-focused with strong customer service commitment.
• Must pass drug screening and be drug-free.
• Criminal background check required.
• Effective communication with residents, families, staff, vendors, and the public.

Responsibilities

• Be the community leader responsible for providing the highest level of customer service including building a prospect base, responding to inquiries, generating and giving community tours, and performing purposeful follow-up
• Coordinates the annual and monthly marketing action plans
• Maintains census rates and inquiry history
• Maintains marketing collateral
• Coordinates for all move-ins
• Maintains the mailing and follow-up calls with customers and referrals
• Completes a weekly marketing report
• Maintains Guest and Showrooms
• Communicates regularly with department managers, community leaders, and other marketing staff
• Perform other duties as assigned

Skills

Sales and marketing experience

Senior living industry experience

Leadership

Customer service

Drug screening

Background check

Communication skills

Job description

Director of Community Relations - Lakeview

Location

Bloomingdale, IL

Department

Marketing and Sales

FLSA Status

Exempt

Reports To

LV Executive Director

Shifts Hiring

Full-time

Pay Grade

75,000 - 85,000

We are seeking a mission-minded and relationship-driven sales & marketing leader to join us as the Director of Community Relations at Lakeview memory care!

Full-time opportunity!

Earn between $75,000 and $85,000 annually, dependent on experience; Salaried / Exempt position with Bonus Opportunities!

BENEFITS

• Health, Dental, Vision, Life, Accident, and other insurances
• Employer HSA Contributions
• Earn $500 through our referral program
• Paid Vacation, Sick Leave, and Holidays
• Opportunity for growth within the organization
• Achievement Awards
• Complimentary meal during scheduled shift

Who you are:

You enjoy being at the fore-front of marketing and sales. The DCR is responsible for developing and increasing occupancy levels and high-quality census through actively campaigning to sell the Community’s outstanding senior living options and living standards.

What you'll do:

• Be the community leader responsible for providing the highest level of customer service including building a prospect base, responding to inquiries, generating and giving community tours, and performing purposeful follow-up
• Coordinates the annual and monthly marketing action plans
• Maintains census rates and inquiry history
• Maintains marketing collateral
• Coordinates for all move-ins
• Maintains the mailing and follow-up calls with customers and referrals
• Completes a weekly marketing report
• Maintains Guest and Showrooms
• Communicates regularly with department managers, community leaders, and other marketing staff
• Perform other duties as assigned

Qualifications:

• Sales and marketing experience
• Experience working in the senior living industry is preferred
• Effective leader who loves working with seniors
• Team-focused individual with a deep commitment to customer service
• Must be drug-free and submit to drug screening upon hire and routinely
• Must be able to pass a criminal background check upon hire and as required by state regulations
• Ability to communicate effectively with residents, families, staff, vendors, and the general public

ABOUT KOESLCH COMMUNITIES

We are third-generation, family-owned, and operated. Koelsch Communities operates nearly 40 communities in eight states, with multiple new communities in development. Koelsch has led the Senior Living industry for over 65 years, delivering world-class customer service, home craftsmanship, and unprecedented amenities. Koelsch Communities strives to provide a positive, rewarding, and enjoyable environment to all of its employees and residents. After all, the common purpose at Koelsch Communities is: To create happiness by providing the finest living experiences anywhere.

Koelsch Communities is an equal opportunity employer and these protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions/demotions, training, and any other career development programs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status (physical or mental), family medical history, genetic information, political affiliation or any other non-merit-based factors.

Keywords: Community relations, memory care, assisted living, retirement, established company, sales, DCR, networking, outreach, senior housing, director of sales, relationships, director of sales

Koelsch Communities is an equal opportunity employer and these protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions/demotions, training, and any other career development programs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status (physical or mental), family medical history, genetic information, political affiliation or any other non-merit-based factors.