Director of Community & Events

IT BY DESIGN; Freehold (NJ); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid time off

Job summary

IT By Design, based in Freehold, New Jersey, seeks a Director of Community and Events to transform Build IT from a primarily events-focused organization into a year-round, strategically managed community. The role encompasses community strategy, member engagement, retention, Build IT LIVE, the AI Accelerator program, and executive peer-group experiences.

You will define the community's future, create an operating model, and establish metrics to show growth and impact, collaborating with MSPs and

Qualifications

• 7+ years in community, events, membership, programs, or related leadership roles.
• P&L ownership for an event, program, membership organization, or similar function.
• Experience building and scaling a community, membership program, or event franchise.
• Leading distributed teams across multiple time zones and cultures.
• Ability to deliver results through people who do not directly report to you.
• Strong executive presence with senior business audiences.
• Bachelor's degree or equivalent professional experience.
• Ability to work onsite in Freehold, New Jersey, five days per week.
• Willingness to travel approximately 25%.

Responsibilities

• Own the community strategy, member engagement and retention.
• Oversee Build IT LIVE, our AI Accelerator program, and executive peer-group experience.
• Define the operating model and metrics to demonstrate growth and impact.

Skills

Strategic leadership

P&L ownership

Community building

Executive presence

Cross-time zone leadership

Education

Bachelor's degree or equivalent

Tools

EOS operating framework

Job description

We are looking for a Director of Community and Events to take Build IT from an event-focused organization to a year-round, strategically managed community.

This is not simply an events role. You will own the community strategy, member engagement and retention, Build IT LIVE, our AI Accelerator program, and executive peer-group experience.

You will be responsible for defining what the community becomes, building the operating model around it, and establishing the metrics that demonstrate its growth and impact.

What We're Looking For:

Required Qualifications

• 7+ years of progressive experience in community, events, membership, programs, or related leadership roles.
• Demonstrated P&L ownership for an event, program, membership organization, or similar function.
• Proven experience building and scaling a community, membership program, cohort model, or event franchise.
• Experience leading distributed teams across multiple time zones and cultures.
• Demonstrated ability to deliver results through people who do not directly report to you.
• Strong executive presence and credibility with senior business audiences.
• Excellent communication, relationship-building, organizational, and leadership skills.
• Bachelor's degree or equivalent professional experience.
• Ability to work onsite in Freehold, New Jersey, five days per week.
• Ability to travel approximately 25%.

Preferred Qualifications:

• Experience in the MSP, IT services, B2B technology, SaaS, or technology ecosystem.
• Experience developing executive peer groups, masterminds, advisory boards, or cohort-based programs.
• Experience establishing community engagement metrics and measurement frameworks from the ground up.
• Familiarity with EOS or a comparable operating framework.

The Right Fit:

You will thrive in this role if you:

• Think strategically before operationally.
• Have built something rather than simply maintained it.
• Are comfortable operating in an environment where the playbook is still being created.
• Know how to build capability in people and create systems that scale.
• Can earn credibility with MSP owners, executives, and other senior business leaders.
• Are comfortable making decisions, taking ownership, and surfacing problems early.
• See ambiguity as an opportunity to build rather than a reason to wait for direction.

Compensation and Benefits:

Performance incentive: This role is eligible for a performance incentive, earned against a scorecard agreed with your manager and reviewed each year.

Benefits: Medical, dental and vision coverage, and a 401(k) with company match, in accordance with IT By Design's US Benefit Plan. Benefits eligibility begins after thirty days of employment.

Paid time off: Three weeks in your first year, increasing to four weeks from your second year.

This is a builder's role. There is no fully staffed execution team or established community measurement baseline waiting for you. You will build the strategy, establish the metrics, develop the team and create the operating model needed to scale the community.

About IT By Design:

IT By Design (ITBD) is a global IT infrastructure, talent, and AI services company headquartered in Freehold, New Jersey, with approximately 900 employees across the US, Philippines, and India. Founded in 2003, we partner with MSPs worldwide to deliver 24x7 Helpdesk, NOC, SOC, Cloud, Cybersecurity, Business Continuity, and Talent Solutions. Alongside our core MSP business, we operate TeamGPS, a performance management SaaS platform for MSPs; AI By Design, focused on AI managed services and consulting; and Build IT LIVE, our annual industry conference. We run on the Entrepreneurial Operating System (EOS).