Director of Cloud & Infrastructure Operations

Virginia's Community College System; Richmond (VA); On-site; USD 155,000 - 175,000; Full time

Benefits offered by this job

Health benefits

Paid leave and retirement plan

State employee discounts

Job summary

NOVA — Northern Virginia Community College— seeks a Director of Infrastructure Operations to lead enterprise infrastructure services, including Microsoft 365, Google Workspace, and security governance. You will partner with CIO/CTO and senior teams to deliver reliable cloud productivity and compliant workplace operations.

The role requires CJIS Level 4/FBI/VSP background checks and experience in managing data center and cloud environments to support campus needs.

Qualifications

• Demonstrated ability to lead people and get results through others.
• Ability to plan for both short term and long term.
• Ability to organize and manage multiple priorities and resources.
• Demonstrated ability to analyze and resolve problems at both functional and strategic levels.
• Customer orientation skills and attention to quality of service.
• Excellent interpersonal communication (oral and written) skills.
• Ability to work in a team environment.
• Demonstrated ability to develop high performance teams.
• Ability to drive accountability and productivity.
• Proven ability to ask probing questions and obtain thorough and relevant information.
• Demonstrate willingness to cross-train, and be cross-trained, in other roles/duties.
• Attention to detail with strong organizational skills.
• Ability in managing teams.
• Demonstrated ability to support a culture and reputation for excellence.
• Proven working knowledge in a fast-paced environment, with the ability to manage changing requirements on a regular basis.
• Proven client-facing skills, including demonstrable experience managing high impact customer relations.
• Ability to think strategically and analytically and implement operationally.
• Business Acumen; strong Customer Service/IT hybrid skill set.
• Demonstrated ability to implement and manage change.
• Self-sufficient and highly motivated approach to work.
• Demonstrated ability to make decisions with little need for direction and to function effectively as a team-oriented, self-starter working across cross-functional lines.
• Must have the ability to introduce innovative solutions and learn cutting edge technologies as they evolve.
• Must be results-oriented with a sense of urgency.
• Thorough knowledge of industry best practices.
• Working knowledge of Microsoft 365 administration centers, Google Workspace
• Administration, Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive,
• Microsoft Purview, Microsoft Defender, and endpoint management concepts.
• Ability to balance cloud productivity enablement with strong governance, least-privilege access, data protection, compliance requirements, and measurable service reliability.
• Knowledge of technical controls including conditional access, multi-factor authentication, privileged role assignment, audit logging, retention policies, sensitivity labels, data loss prevention, secure guest access, anti-phishing controls, mobile device/application management, and endpoint compliance.
• Ability to interpret service health advisories, message center updates, unified audit logs, sign-in logs, security alerts, compliance reports, and usage analytics to identify risks, resolve incidents, and recommend service improvements.

Responsibilities

• Lead planning, administration, and continuous improvement of Infrastructure Services, new and existing cloud platforms, with emphasis on Microsoft 365, Google Workspace, Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft Entra ID.
• Provide day-to-day operational leadership for teams responsible for data center services, Microsoft 365 & Google cloud services, on premises server and storage infrastructure, network services, advanced desktop, video engineering, telecommunications, and video conferencing.
• Establish and maintain tenant governance, administrative roles, licensing practices, service health monitoring, change management, lifecycle management, and operational standards for both data center services and cloud services.
• Coordinate with information security and compliance teams to implement cloud security controls, multi-factor authentication, conditional access, data loss prevention, retention, audit, eDiscovery, and secure external collaboration practices.
• Oversee configuration and administration of core system consoles for access, licensing, service plans, governance, and tenant-wide collaboration settings.
• Make regular requests from employees for updates and input on college decisions and share feedback with supervisors for inclusion in the NOVA Brief.
• Must be able to Pass CJIS Level 4 and FBI and Virginia State Police background check.

Skills

Leadership

Strategic thinking

Team leadership

Communication

Problem solving

Customer service

Cross-functional collaboration

Project planning

Tools

Microsoft 365 administration centers

Google Workspace

Microsoft Entra ID

Exchange Online

Teams

SharePoint Online

OneDrive

Microsoft Purview

Microsoft Defender

Endpoint management

Job description

NOVA — Northern Virginia Community College— seeks a Director of Infrastructure Operations to lead enterprise infrastructure services, including Microsoft 365, Google Workspace, and security governance. You will partner with CIO/CTO and senior teams to deliver reliable cloud productivity and compliant workplace operations.

The role requires CJIS Level 4/FBI/VSP background checks and experience in managing data center and cloud environments to support campus needs.