Director of Infrastructure Operations

Virginia's Community College System; Richmond (VA); Presencial; USD 155.000 - 175.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Paid leave and retirement plan

State employee discounts

Descripción de la vacante

NOVA — Northern Virginia Community College— seeks a Director of Infrastructure Operations to lead enterprise infrastructure services, including Microsoft 365, Google Workspace, and security governance. You will partner with CIO/CTO and senior teams to deliver reliable cloud productivity and compliant workplace operations.

The role requires CJIS Level 4/FBI/VSP background checks and experience in managing data center and cloud environments to support campus needs.

Formación

• Demonstrated ability to lead people and get results through others.
• Ability to plan for both short term and long term.
• Ability to organize and manage multiple priorities and resources.
• Demonstrated ability to analyze and resolve problems at both functional and strategic levels.
• Customer orientation skills and attention to quality of service.
• Excellent interpersonal communication (oral and written) skills.
• Ability to work in a team environment.
• Demonstrated ability to develop high performance teams.
• Ability to drive accountability and productivity.
• Proven ability to ask probing questions and obtain thorough and relevant information.
• Demonstrate willingness to cross-train, and be cross-trained, in other roles/duties.
• Attention to detail with strong organizational skills.
• Ability in managing teams.
• Demonstrated ability to support a culture and reputation for excellence.
• Proven working knowledge in a fast-paced environment, with the ability to manage changing requirements on a regular basis.
• Proven client-facing skills, including demonstrable experience managing high impact customer relations.
• Ability to think strategically and analytically and implement operationally.
• Business Acumen; strong Customer Service/IT hybrid skill set.
• Demonstrated ability to implement and manage change.
• Self-sufficient and highly motivated approach to work.
• Demonstrated ability to make decisions with little need for direction and to function effectively as a team-oriented, self-starter working across cross-functional lines.
• Must have the ability to introduce innovative solutions and learn cutting edge technologies as they evolve.
• Must be results-oriented with a sense of urgency.
• Thorough knowledge of industry best practices.
• Working knowledge of Microsoft 365 administration centers, Google Workspace
• Administration, Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive,
• Microsoft Purview, Microsoft Defender, and endpoint management concepts.
• Ability to balance cloud productivity enablement with strong governance, least-privilege access, data protection, compliance requirements, and measurable service reliability.
• Knowledge of technical controls including conditional access, multi-factor authentication, privileged role assignment, audit logging, retention policies, sensitivity labels, data loss prevention, secure guest access, anti-phishing controls, mobile device/application management, and endpoint compliance.
• Ability to interpret service health advisories, message center updates, unified audit logs, sign-in logs, security alerts, compliance reports, and usage analytics to identify risks, resolve incidents, and recommend service improvements.

Responsabilidades

• Lead planning, administration, and continuous improvement of Infrastructure Services, new and existing cloud platforms, with emphasis on Microsoft 365, Google Workspace, Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft Entra ID.
• Provide day-to-day operational leadership for teams responsible for data center services, Microsoft 365 & Google cloud services, on premises server and storage infrastructure, network services, advanced desktop, video engineering, telecommunications, and video conferencing.
• Establish and maintain tenant governance, administrative roles, licensing practices, service health monitoring, change management, lifecycle management, and operational standards for both data center services and cloud services.
• Coordinate with information security and compliance teams to implement cloud security controls, multi-factor authentication, conditional access, data loss prevention, retention, audit, eDiscovery, and secure external collaboration practices.
• Oversee configuration and administration of core system consoles for access, licensing, service plans, governance, and tenant-wide collaboration settings.
• Make regular requests from employees for updates and input on college decisions and share feedback with supervisors for inclusion in the NOVA Brief.
• Must be able to Pass CJIS Level 4 and FBI and Virginia State Police background check.

Conocimientos

Leadership

Strategic thinking

Team leadership

Communication

Problem solving

Customer service

Cross-functional collaboration

Project planning

Herramientas

Microsoft 365 administration centers

Google Workspace

Microsoft Entra ID

Exchange Online

Teams

SharePoint Online

OneDrive

Microsoft Purview

Microsoft Defender

Endpoint management

Descripción del empleo

Working Title Director of Infrastructure Operations Role Title Info Technology Manager I Role Code 39115-FP FLSA Exempt Pay Band 06 Position Number 28000446 Agency Northern VA Community College Division NV280-VP of College Computing Work Location Fairfax County - 059 Hiring Range $155,000 - $175,000 Emergency/Essential Personnel Yes EEO Category 1-Officials and Administrators Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

Sensitive Position Yes Job Description

General Description

This position serves as the Director of Infrastructure Services with primary responsibility for enterprise infrastructure, Microsoft 365 / Google Workspace administration, and secure digital workplace operations. The position assists the CIO/CTO and works collaboratively with senior managers, security, infrastructure, endpoint, and campus technology teams to deliver reliable, compliant, and user-centered cloud productivity services.

Duties And Tasks

• Lead planning, administration, and continuous improvement of Infrastructure Services, new and existing cloud platforms, with emphasis on Microsoft 365, Google Workspace, Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft Entra ID.
• Provide day-to-day operational leadership for teams responsible for data center services, Microsoft 365 & Google cloud services, on premises server and storage infrastructure, network services, advanced desktop, video engineering, telecommunications, and video conferencing.
• Establish and maintain tenant governance, administrative roles, licensing practices, service health monitoring, change management, lifecycle management, and operational standards for both data center services and cloud services.
• Coordinate with information security and compliance teams to implement cloud security controls, multi-factor authentication, conditional access, data loss prevention, retention, audit, eDiscovery, and secure external collaboration practices.
• Oversee configuration and administration of core system consoles for access, licensing, service plans, governance, and tenant-wide collaboration settings.
• Make regular requests from employees for updates and input on college decisions and share feedback with supervisors for inclusion in the NOVA Brief.
• Must be able to Pass CJIS Level 4 and FBI and Virginia State Police background check.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Required KSAs

• Demonstrated ability to lead people and get results through others.
• Ability to plan for both short term and long term.
• Ability to organize and manage multiple priorities and resources.
• Demonstrated ability to analyze and resolve problems at both functional and strategic levels.
• Customer orientation skills and attention to quality of service.
• Excellent interpersonal communication (oral and written) skills.
• Ability to work in a team environment.
• Demonstrated ability to develop high performance teams.
• Ability to drive accountability and productivity.
• Proven ability to ask probing questions and obtain thorough and relevant information.
• Demonstrate willingness to cross-train, and be cross-trained, in other roles/duties.
• Attention to detail with strong organizational skills.
• Ability in managing teams.
• Demonstrated ability to support a culture and reputation for excellence.
• Proven working knowledge in a fast-paced environment, with the ability to manage changing requirements on a regular basis.
• Proven client-facing skills, including demonstrable experience managing high impact customer relations.
• Ability to think strategically and analytically and implement operationally.
• Business Acumen; strong Customer Service/IT hybrid skill set.
• Demonstrated ability to implement and manage change.
• Self-sufficient and highly motivated approach to work.
• Demonstrated ability to make decisions with little need for direction and to function effectively as a team-oriented, self-starter working across cross-functional lines.
• Must have the ability to introduce innovative solutions and learn cutting edge technologies as they evolve.
• Must be results-oriented with a sense of urgency.
• Thorough knowledge of industry best practices.
• Working knowledge of Microsoft 365 administration centers, Google Workspace
• Administration, Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive,
• Microsoft Purview, Microsoft Defender, and endpoint management concepts.
• Ability to balance cloud productivity enablement with strong governance, least-privilege access, data protection, compliance requirements, and measurable service reliability.
• Knowledge of technical controls including conditional access, multi-factor authentication, privileged role assignment, audit logging, retention policies, sensitivity labels, data loss prevention, secure guest access, anti-phishing controls, mobile device/application management, and endpoint compliance.
• Ability to interpret service health advisories, message center updates, unified audit logs, sign-in logs, security alerts, compliance reports, and usage analytics to identify risks, resolve incidents, and recommend service improvements.

Minimum Work Qualifications

• Experience at an enterprise level.
• Experience in a fast-paced environment, with the ability to manage changing requirements on a regular basis.
• Experience in the implementation of new technology and promotion of technology use.
• Experience administering or overseeing Microsoft 365, cloud identity, cloud collaboration, messaging, security, compliance, licensing, and service management in an enterprise environment.
• Hands-on experience or direct oversight of cloud online administration, including mailbox configuration, distribution groups, shared mailboxes, transport rules, accepted domains, retention, archiving, anti-spam/anti-malware settings, and mail-flow troubleshooting.
• Experience supporting Microsoft Entra ID, including identity lifecycle processes, groups, administrative roles, authentication methods, conditional access, hybrid identity concepts, single sign-on, application registration governance, and privileged access management.

Additional Considerations

• Experience supervising multiple enterprise IT units (or related units) using state of the art equipment and software.
• Significant technology management experience.
• Demonstrated technology proficiency in enterprise-level technology and software. Microsoft, cloud, or security certifications such as Microsoft 365 Administrator, Azure
• Administrator, Identity and Access Administrator, Security Administrator, or equivalent credentials are preferred.
• Preferred experience with Microsoft Intune, endpoint compliance policies, mobile application protection, Defender for Office 365, Defender for Endpoint integrations, Microsoft Purview information protection, eDiscovery, audit, and records retention.

Additional Information

Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.

At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA’s commitment to inclusive excellence, please visit At a Glance | Northern Virginia Community College.

NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.

We strive to ensure our employees have tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit www.nvcc.edu.

The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA’s Annual Security Reports

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.